Application number: 1-1831-36248 for Swiss International Air Lines Ltd.

Swiss International Air Lines Ltd.

Malzgasse 15
Basel 4052
CH

+41 44 564 20 71

+41 44 564 20 72

http:⁄⁄www.swiss.com

Mr. Parand Rohani

Manager Online Marketing

+41 44 564 61 05

+41 44 564 61 89

Parand.Rohani@swiss.com

Mr. Roman Seeli

Head of Web Development

+41 44 564 23 66

roman.seeli@swiss.com

Limited

Swiss Code of Obligations (OR)

Not Available

Air Trust Ltd.

Dr. Christoph Franz
Board Member
Jacques Aigrain
Board Member
Prof. Dr. Bruno Gehrig
Chairman
Stefan Lauer
Board Member
Walter Bosch
Deputy Chairman

Dr. Holger Hätty
Chief Commercial Officer
Harry Hohmeister
Chief Executive Office
Marcel Klaus
Chief Financial Officer
Rainer Hiltebrand
Chief Operation Officer

Air Trust Ltd.
Not Applicable

swiss

Not Available

Swiss International Air Lines has carefully examined the applied-for string (including S.W.O.R.D test) and found that deployment of it would not cause adverse operational, rendering, or general user-confusion due to visual similarity with existing TLDs, ISO3166 lists, ICANN list of reserved names, or lists of ineligible strings. It is safe to assume similar to existing ASCII-only TLD strings like .com, .net or .de that no operational or rendering problems will occur.
The string ʺswissʺ consists entirely of ASCII letters that are already used for existing top level domains. All characters in the name are even used in the leftmost position of existing TLD labels. It constitutes a valid host name having between three 62 characters. The ASCII label therefore complies with the string requirements set forth in the Applicant Guidebook (see page 64, section: 2.2.1.3.2 ʺString Requirementsʺ) and all technical standards such as, but not limited to, RFC 1035, RFC 2181, RFC 952, RFC 1123, and RFC 3696. Since the registry does not support right-to-left scripts on the second level, bi-directional issues (see http:⁄⁄stupid.domain.name⁄node⁄683) will not occur. Moreover, the gTLD string exclusively uses characters from a single alphabet, does not contain digits or hyphens, and contains characters that are not subject to homograph issues.
In total, there is no potential for confusion with regard to the rendering of other TLD strings.
However, Swiss International Air Lines is aware of its responsibility to mitigate and resolve possible issues as discussed inter alia during the ʺTLD Universal Acceptanceʺ session at the Costa Rica ICANN Meeting on 14 March 2012 (http:⁄⁄costarica43.icann.org⁄meetings⁄sanjose2012⁄presentation-tld-universal-acceptance-14mar12-en.pdf):
1. Validity checks of TLDs based on hard-coded lists (which may not be updated with all new gTLDs) or length checks (i.e. maximum of characters).
2. Based on wrong definitions or outdated lists of TLDs, some applications may not convert new gTLDs to links.
3. Some websites or applications may regard email addresses or URLs entered by users as invalid, if they contain a new gTLD, with the effect of e.g. refusing registration.
4. Email clients validating addresses on the length of TLDs by applying an outdated list of TLDs may cause problems, as valid email addresses may not be accepted.
5. Websites and search engines (e.g. Google and Bing) may refuse to offer services such as advertising, if they validate email addresses and domain names based on outdated definitions of TLDs, or simply refuse to add new gTLDs to their lists.
6. Mobile browsers may not be updating their lists of valid TLDs, as live DNS lookups may be considered costly or inadequate by the providers.
Swiss International Air Lines will work towards enabling general global acceptance of new gTLDs by consulting with registry operators, service providers, and software developers to ensure and encourage a quick adoption of new gTLDs.

OVERALL MISSION 
Swiss International Air Lines has the principle to offer the best possible quality to its customers in everything it does. Being a genuine Swiss company, Swiss International Air Lines strives to embody all core values commonly attributed to a ʺSwissʺ product or offering. After having already established a holistic online strategy based on the social online behavior of our customers with highly positive feedback , a brand gTLD swiss is a logical step for Swiss International Air Lines to seize the opportunity to completely transfer its brand ʺSWISSʺ into the internet domain name space and use this innovative instrument to reinforce its perception of quality, trust, and innovation online.

The customer appreciation of the premium experience provided by Swiss International Air Lines is clearly reflected in the commercial success of the airline. To ensure the best possible online experience as well, Swiss International Air Lines aims to create the perfect blend of ease of use, emotion, and reliability in its application for the .swiss online environment. Not only will visitors easily find all information offered by Swiss International Air Lines, but they also will be able to rely on the care put into the preparation and the authenticity of the information offered in order to meet their individual travel demands.

The mission of the application for the .swiss gTLD thus is to ʺCreate a clearly dedicated online space that enables Swiss International Air Lines to provide its customers and other interest groups with the highest quality service and best possible experience related to their travel needs.ʺ

PURPOSE
Swiss International Air Lines wants to provide its customers, who have come to appreciate the experience with a an exclusive namespace for all information, services and programs relevant to the airline in order to set its offering apart from other (low-cost) airlines that primarily compete on price. In contrast to this, Swiss International Air Lines puts a special emphasis on involving customers in the experience of airline travel first, by envisioning the joy of travelling and getting to know different places and people. Not only is it Swiss Air Lines Ltd.ʹs goal to enure a safe, pleasant and reliable journey with dedicated care; it is also the companyʹs aim to establish an inseperable connection between objective quality criteria that customers apply to the received service and the emotional side of travelling, i.e. when exploring destinations, planning trips, and arranging transportation and accommodation online already.

The consumer-oriented online presence of Swiss International Air Lines on www.swiss.com mainly consists of information on its services, information on destinations, general travel information, special offers, a booking engine etc. In addition to that, Swiss International Air Lines also addresses potential employees, investors, the media, and the general public with information on career paths and job offerings, financial statements, news releases etc.


TARGET GROUP AND BENEFICIARIES
The gTLD .swiss caters to a variety of beneficiaries: both current and potential private and individual customers, individual business customers and corporate accounts, potential employees, investors, as well as the general public represented through the media. 

Customers and potential customers use the online presence of Swiss International Air Lines to explore and select destinations for vacation, find background information on requirements and security procedures related to air travel, and in particular compare prices, available seats, routes, flight schedules, and check-in. They also interact with Swiss International Air Lines via their numerous contact channels, including social media.

Business customers and corporate accounts, who represent the most profitable target group for Swiss International Air Lines, use the online presence of Swiss International Air Lines to research flight connections or lounge locations, book flights, or manage their loyalty scheme account and redeem bonus miles in the Swiss International Air Lines online shop. This group also takes advantage of personalized convenience functions, such as convenient ways to book recently booked or frequently booked trips again.

Potential employees use the online presence of Swiss International Air Lines to find out about current job openings, career paths, and application procedures. They typically also explore financial statements and press releases to find out more about the competitive situation and financial outlook of the company. The entire web presence also serves as a decisive means for getting an impression of the company, its culture, and attitudes.

Investors use the online presence of Swiss International Air Lines to access financial reports, relevant statistics, such as traffic reports, press releases and other company- or industry-related information.

The media uses the online presence of Swiss International Air Lines to access current press releases, official image material, research background information on the company and the industry and get in touch with the media relations team.

FORECASTED DOMAIN REGISTRATIONS
Swiss International Air Lines expects the number of domains registered under its .swiss gTLD to grow as follows:
Year 1: 2,500 domains
Year 2: 2,900 domains
Year 3: 3,300 domains
Year 4: 3,500 domains
Year 5: 3,700 domains
Year 6: 3,900 domains
Year 7: 4,100 domains
Year 8: 4,300 domains
Year 9: 4,500 domains
Year 10: 4,700 domains

GOALS AND INTENDED USE OF .SWISS
The beneficiaries of the proposed gTLD can be divided into the two groups: registrants and internet users, with customers of Swiss International Air Lines being a subgroup of the internet users group that is of particular interest for Swiss International Air Lines.

The own gTLD will be used as an innovative marketing instrument that differentiates Swiss International Air Lines within the airline and travel segment and emphasizes the premium positioning of Swiss International Air Lines. Due to the intended use of the .swiss gTLD as a brand gTLD, the registrants are in fact Swiss International Air Lines and its employees, respectively.

OVERVIEW OF MAJOR BENEFITS FOR REGISTRANTS AND INTERNET USERS
Swiss International Air Lines expects four major benefits from its own brand gTLD:
- protection of its brand ʺSwiss International Air Linesʺ online:
Because ʺSwissʺ as a term is too generic to be protectable by copyright law (only the word-picture logo of Swiss International Air Lines can be and is protected), the ability to build a clearly branded and fully controllable online environment is a first time opportunity which is of extraordinary importance for Swiss International Air Lines.
- reinforcing the communication of its core values online: 
Being able to use more concise URLs, with the top level domain being the brand name itself, will increase the perception of the brand by internet users, thus not only clearly communicating the source and quality level of the information provided, but most of all boosting the awareness of the brand. Control over all copy, imagery, and other content presented on .swiss pages will ensure that .swiss will be a sign for quality in the internet and tightly coupled with the values Swiss International Air Lines represents.
- increasing the conversion rate in the online sales process:
Enhanced usability throughout all phases of the sales process (see elaboration below) and uncompromised trustworthiness of the booking and payment system are expected to yield a seven-digit increase in direct online sales by Swiss International Air Lines.
- increasing customer retention: 
New possibilities for personalization, better usability, and increased brand equity will increase customer retention and lead to more repeat business and a higher share of wallet of the customers. Loyalty schemes could benefit from giving valuable customers prestigious and easy to memorize personal accounts, accessible via URLs like urs-seeli.swiss.

USABILITY AND SECURITY BENEFITS
For internet users in general, and existing or potential customers of Swiss International Air Lines in particular, the applicant expects major benefits in terms of usability and increased security for online transactions (booking and payment).
Other TLDs that are open to the public allow cyber criminals to use an ever growing multitude of attacks (such as typosquatting, spoofing, or cache poisoning) - even for SSL-protected pages - to acquire payment or login data, which in a lot of cases can effectively be countered with a fully controlled, own gTLD. Therefore, Swiss International Air Line effectively protects its customers from online fraud and data theft by introducing its own gTLD.
Most of all, Swiss International Air Lines expects a noticeable improvement of the user experience throughout the entire customer lifecycle from search over booking to after sales support by using distinct and concise URLs, less levels of nesting in site structures, and pages that are more clearly focused on a particular use case. Furthermore, people will benefit from the consistently designed information architecture and user interactions employed on all .swiss pages.

REGISTRATION POLICIES
Swiss International Air Lines will employ special registration policies to ensure the optimal allocation of domains and prevent abuse or delegation of domains that could raise sensitivities. The registration policies lay out binding requirements for all registrants and are readily accessible for any Swiss International Air Lines employee. For each requested domain registrants have to describe the intended use and benefit expected from the domain.
A dedicated gTLD team at Swiss International Air Lines will then perform several checks on the request, such as compliance with international law (in particular trademark law), potential sensitivities by communities, and fit with corporate identity guidelines of Swiss International Air Lines (such as language, offical terms and wording, spelling etc.).
During the process, the registrant and the gTLD team of Swiss International Air Lines stay in close contact to discuss and resolve any issues. Only if a request passes all requirements, the domain is delegated to the registrant.

PROTECTION OF PRIVACY
The applied-for gTLD is a designated brand TLD which will be used exclusively by Swiss International Air Lines as a single registrant TLD. As such, the risk of abuse or violation of rights is tightly controlled, because the high standards of Swiss International Air Lines with regard to ethics, compliance with international law, and content quality will without restrictions be carried over to managing the TLD.
All people involved in the process of registering and assigning domains are employees of Swiss International Air Lines who represent the interests of the company and have been thoroughly briefed on the purpose of and restrictions associated with the new gTLD. All domain registrations will undergo the same diligent review and approval procedure already applied to the web presence of Swiss International Air Lines.

OUTREACH AND COMMUNICATION
In preparation of the introduction of the gTLD in the (internal) sunrise and land rush phases, Swiss will employ an internal information campaign over the course of several months. All departments and branches worldwide will be informed about use cases, benefits, policies, and restrictions related to the new gTLD. In an open process, employees can discuss questions, discuss applications, and suggest domains to be delegated. This not only ensures the best possible exploitation of the new gTLD as a marketing instrument, it also makes sure that every Swiss International Air Lines employee is able to respond to questions from people outside of the organisation and speak as one voice.
External communication about the new gTLD will take place over the channels already employed by Swiss International Air Lines, such as the company web presence, online advertising, social media, newsletter marketing, customer magazines, in-flight marketing, print media, press releases etc. Swiss International Air Lines will also actively communicate this innovation in online communication to get additional media coverage. As mentioned above, every employee of Swiss International Air Lines shall be able to answer questions on this topic, for example when asked by a passenger during a flight. Subject of the external communication of the new gTLD will be the new URLs and the benefits this change entails.

MULTIPLE APPLICATIONS FOR ONE PARTICULAR DOMAIN NAME
As stated in other questions, the applied-for gTLD is a designated brand TLD with domains only being delegated by and to Swiss International Air Lines. Multiple applications for a particular domain name will be handled on a first-come-first-serve-basis, with the option to raise an objection to the Swiss International Air Lines gTLD team, which will then discuss the objection with all involved parties and take a decision in the best interest of the company.

COST BENEFITS FOR REGISTRANTS
Swiss International Air Lines plans to delegate domains within its organization at cost. Due to this fact and the exclusive internal use of the gTLD, no cost benefits will be implemented for registrants. Contractual commitments to registrants regarding the magnitude of price escalation are therefore not required as well.

The intention of only delegating domains under the new .swiss gTLD internally implies that there are no relative disadvantages among registrants or an unequal distribution of probability for acquiring a domain under the new gTLD based on financial strength or other factors. The introduction of the new gTLD as the new pivot of online communication for Swiss International Air Lines is in itself a measure to minimize potential adverse effects on customers such as online fraud.

In addition, Swiss International Air Lines will actively work on minimizing any social costs and adverse effects related to its gTLD, by active communication and employment of registration policies that respect legitimate interests of other brands, regions, or social groups.

No

Not Available

No

In accordance with specification 5, Swiss International Air Lines will not allow reservation of the following country and territory names at the second- and other sub-levels:
- The short form in English of all country and territory names contained in the ISO 3166-1list, including all updates made to it
- The United Nations Group of Experts on Geographical Names, Technical Reference Manual for the Standardization of Geographical Names, Part III Names of Countries in the World
- The list of United Nations member states in 6 official United Nations languages prepared by the Working Group on Country Names of the United Nations Conference on the Standardization of Geographical Names.

The names of countries and territories specified in the lists above will be reserved at the second and all other levels of the ʺ.swissʺ TLD and thus, will not be available for domain name registration. A release of such a domain name will merely take place following an agreement with the respective government as well as after official approval by ICANN. This release process will follow the guidelines that have been set out by the GAC. Thus, the relevant authority wishing to reserve its specific name will need to inform the GAC secretariat. After authentication the GAC secretariat will transfer the request to ICANN and Swiss International Air Lines. Swiss International Air Lines will verify the availability of the name and issue an authorisation number which will be transmitted to the beneficiary, i.e. the registrant. This beneficiary then can register the name with a registrar by providing the authorisation number. In order to ensure that relevant governments and authorities are aware of the process, information regarding the registration of geographic domains will be displayed on Swiss International Air Linesʹs website. Moreover, the process will be documented in the registration policies. Moreover, Swiss International Air Lines will grant governments, IGOs and public authorities the possibility to report and challenge abuses of geographical names and names with geographical significance. Reporting will be directed either towards the responsible registrar or towards Swiss International Air Lines itself. If Swiss International Air Lines or a registered registrar receives such a complaint by any institution mentioned above, the complaint will be inspected and a decision will be made. More information regarding the reporting process as well as the domain status during this process can be found in the answer to question 28 ʺAbuse Prevention and Mitigationʺ.

The technical and operational specifications for the TLDs Registry consist of the following:

registry.net GmbH has been chosen as technical backend for registry operations because of the companyʹs extensive knowledge of the domain industry and technical infrastructure. The parent company of registry.net GmbH, the ICANN-accredited registrar InterNetWire Communications GmbH, has extensive knowledge in handling gTLDs as well as more than 20 different ccTLDs. The Shared Registry System (SRS) of registry.net GmbH is based on a registry platform, which is already in use as a domain management platform.

The scalability of the system has been proven by the growth of the customer base of InterNetWire. With more than 150 resellers and over 800,000 domain names under management, the systemʹs scalability is proven by the number of domains under management and the number of simultaneous connections from different resellers.

The EPP-based platform provides a stable, DNSSEC- and IPv6-enabled SRS that is scalable, state-of-the-art, and secure. All registry services will be provided by registry.net GmbH in a responsible manner adhering to all ICANN requirements for TLD operations.

The goal is to operate an ICANN compliant technical registry platform meeting industry best practice standards to allow registrations under the applied for new top level domain.

All registry services described in our responses to questions 23-44 are covered by a contract with the RSP registry.net GmbH.

The responses to question 23-44 have been developed together with registry.net GmbH.

All ICANN accredited registrars that meet the established eligibility criteria for registry operators must use EPP (see section A below) to interact with the registry and manage their sponsored domain names.

All fundamental registry services will be subject to the SLAs defined in question 24. All services are continuously monitored for compliance with the SLAs and to discover increased system load and performance issues prior to affecting the experience of the registrars or end users of the TLD.

The registry will implement several blacklists to ensure compliance with ICANN guidelines, including but not limited to specification 5 of the New gTLD agreement specifications.

All domain name availability checks and registrations will be checked against the implemented blacklists and eligible registration guidelines to ensure standard compliance and policy guidelines (such as hyphens in third and fourth place are only allowed for valid IDN registrations ʺxn--ʺ).

Two character labels, country names, and territory names as stated in ISO 3166-1 and all successors thereto, will be blocked and only released if a written confirmation of such a release is granted by the applicable governments. Detailed descriptions on the handling of reserved domain names can be found in answer to question 22.

None of the registry services are offered in a manner that is unique to this TLD. They are offered as standard registry services as is the case for established gTLDs today. No new services are defined for this TLD.

registry.net GmbH will support this TLD in accordance with the policies established by ICANN and the applicant leveraging a fully operational registry infrastructure supported by experienced professional staff and fully provisioned to immediately launch this and a number of other gTLDs to meet or exceed the service levels required in the ICANN contract.

Standard Policies and Dispute Resolution

Domain name registrations in the zone are subject to the Uniform Dispute Resolution Policy (UDRP), PDP, URS, and all successors thereto.

Inter-registrar transfers are subject to the ICANN transfer policy as described in
http:⁄⁄www.icann.org⁄en⁄transfers⁄policy-en.htm and the transfer dispute policy as described in
http:⁄⁄www.icann.org⁄en⁄transfers⁄dispute-policy-12jul04.htm.

The registry operator is committed to using best practice standards as described by industry members and ICANN.

Data Escrow Service

To ensure compliance with the Data Escrow requirements, the registry will be using the NCC Group to act as third-party data escrow agent (see answer 38 for details). All data uploaded to the escrow agent will follow the specifications published at http:⁄⁄tools.ietf.org⁄html⁄draft-arias-noguchi-registry-data-escrow-02 or any successor RFC.

The purpose of the third party data escrow service is to allow a registry data transition in case the registry provider fails to fulfill its SLA or is incapable of continuing the registry operations in a manner defined by ICANN.

Reports will be generated on a regular basis to be used for reporting to ICANN.


A. Receipt of Data from Registrars

A.1 Extensible Provisioning Protocol (EPP)

For the purpose of data exchange with the registrar, EPP is used in combination with an SSL encryption on a dedicated port. The registry will issue an SSL certificate for usage by the registrars.

Our EPP specifications follow the existing RFCs and will comply with all relevant successor standards. RFCs considered for the EPP protocol are: RFC 3735, 5730 ñ 5734, 5910, and 3915.

The following commands will be available for registry operation:

- CreateDomain, CreateContact, CreateHost
- ModifyDomain, ModifyContact, ModifyHost
- InfoDomain, InfoContact, InfoHost
- DeleteDomain, DeleteContact, DeleteHost
- CheckDomain, CheckContact, CheckHost
- TransferDomain
- RenewDomain

Check commands will be available for accredited registrars to check availability of contact handles, host objects, and domain names.

CreateContact will be used to create contact handles used for subsequent domain registrations and modifications.

CreateHost will be used to create host objects serving as nameservers.

CreateDomain will enable all ICANN accredited registrars to create a domain name under the respective TLD of this application.

Several ʺinfoʺ commands will be available to provision status information on domains, contacts, and host objects to the accredited registrars.

See attachment 23_Figure1.pdf.

Detailed EPP descriptions can be found in the answers to question 25, which are incorporated here by reference.


A.2 Production and Operational Testing and Evaluation (OT&E) EPP Servers

There will be two EPP servers to interact with the registry. One will be for production purposes and the other (referred to as the OT&E server) for testing and evaluation of new software versions and EPP client implementations. The production server consists of at least two load balanced servers (n+1). Each new stable production release will be released on the OT&E EPP server at least 30 days in advance. To increase security, a registrar IP address limitation is in place for the EPP servers (both production and OT&E).

A limitation on the allowable commands per time interval will prevent the registrar from affecting other clients in the SRS environment in regard to performance issues and increased system load.

Each registrar in the SRS environment will be entitled to up to five sessions from two different IP addresses. The registrar will be forced to update the registry password for the EPP servers and registrar extranet (see below) at least once every six months.


A.3 Registrar Extranet and SFTP Area

In addition to the EPP system, the registrar can chose to interact with the registry through the registry specific registrar extranet and SFTP area. Access to the SFTP area will be secured by protocol specific encryption mechanisms. Aside from the EPP registrar-registry interaction, the registry extranet is mainly used to adjust registrar specific settings such as accounting, default values for RDDS (WHOIS), and reporting. Different tiers of access are granted to the registrars for this purpose. Access can be limited on a per user and group basis to either read only or write operations for the following objects: domains, hosts, contacts, user and group rights, accounting lists, and current account statements.

The registrar extranet will enable registrars to update their IP address range and passwords for the EPP production, OT&E and SFTP areas. When changes are made to the IP address range, a support agent will contact the registrar to verify the changes prior to the implementation. The registry will provide marketing material and ⁄ or detailed reports to all registrars on a regular basis via the registrar specific SFTP area.

Documents will be generated on a regular basis for all registrars and can be found in the SFTP area. These include transaction reports, monthly billing details, and detailed lists on domain names with a status of PendingDelete, domain names under registrar management, and contacts used.

Access to the registry extranet and SFTP area is also limited to a set of IP addresses as defined by the registrar during the accreditation process.


A.4 Support Case Handling

Each support case received by the registry.net GmbH system either by email (ticket system) or phone will be subject to a passphrase authentication scheme. The passphrases are given during the registrar accreditation process and will be used to identify authorized persons belonging to the registrar. This will thwart any social hacking attempts by unauthorized users.

Regular support will be offered from 9 am ñ 6 pm UTC⁄GMT. Supported languages are German and English.

Registrar technical support will be available through a dedicated technical support team 24 x 7 x 365. The support team is committed to delivering support by utilizing best practices and industry standards.

A.5 Provisioning of Zone Status Information to Registrars

Registrars can query the status of a domain name with the ʺInfoDomainʺ command or through RDDS. In order to query status information on an existing host-object the command ʺInfoHostʺ is used.

The registry operator will inform registrars by email in cases of unplanned (emergency) or scheduled maintenance.

Information on planned system maintenance will be sent to all accredited registrars at least 30 days prior to the deployment in the OT&E and production system. Registrars will also be informed in the event that system performance drops below normal operational standards and in the event of unforeseen system outages.


B. Dissemination of TLD Zone Files

Nameserver operations for the TLD will comply with RFCs 1034, 1035, 2182, and all future successors and updates thereto. Additional details on the dissemination of TLD Zone Files can be found in answers to question 35 of this application, which are incorporated here by reference.
Distribution of zone files among all secondary nodes will be handled by a dedicated hidden master.

Updates to the primary master node will be performed every 15 minutes and distributed to a secondary master node (operated by PCH.NET, an external service provider specialized in providing anycast DNS services). For additional stability, the two hidden primary servers (master nodes) will be used in two different geographic locations. All other anycast and unicast nodes will query the secondary master node for zone file updates and update their records accordingly. Several checks will ensure the integrity of the distributed zone file before it is uploaded to the master node. Zone transfers will use the AXFR⁄IXFR zone file transfer method after successful verification of the newly generated zone. The distribution of new zone files will be continuously checked with each of the client nodes.


C. Dissemination of Contact or Other Information Concerning Domain Name Registration

A port 43 RDDS (WHOIS) server (RFC 3912) will be available for legitimate WHOIS lookups. The service will be load balanced on a cluster system updated in near real time. Query limitations on a per IP and subnet basis will apply to prevent system abuse. IP addresses stated in the ICANN RADAR section will be entitled to an increased query limit to facilitate inter-registrar transfers. A website WHOIS will be available on the registry website to facilitate legitimate WHOIS queries using a normal browser. All services will be provided in full compliance with the ICANN requirements and applicable law. Additional details will be described as part of the answers to question 26 (RDDS) and question 44 (IDN).

In order to prevent system abuse of the website WHOIS, a Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA) will be used. Each IP address will be entitled to up to six lookups per minute and up to 360 lookups per hour. Each subnet will be entitled to 12 lookups per minute and up to 720 lookups per hour.

IP addresses listed in the ICANN RADAR section will be entitled to 20 lookups per minute and up to 1,200 lookups per hour. For clients using IPv6, appropriate limitations will be in place to prevent data mining and abusive WHOIS queries.

Information used for WHOIS lookups will be distributed to the WHOIS server cluster using default SQL replication mechanisms. A dedicated read-only database (load balanced) will be used to store all relevant data at the location of the WHOIS server. To prevent any unauthorized access to the database, all external communication to the database is blocked.
The WHOIS output will contain information such as domain names and contacts associated with the domain name registration, dates such as registration date and expiration date, status of a domain name, and host objects.

Example Request: Query for domain ʺexample.stringʺ (please refer to question 26 section 8 for additional information concerning the WHOIS output)

Example Response:
 Domain Name: EXAMPLE.STRING
 Domain ID: 213232132-TLD
 WHOIS Server: WHOIS.example.string
 Referral URL: http:⁄⁄www.example.string
 Updated Date: 2011-07-22T01:44:02Z
 Creation Date: 2011-06-01T23:45:33Z
 Registry Expiry Date: 2012-06-01T23:59:59Z
 Sponsoring Registrar: EXAMPLE REGISTRAR
 Sponsoring Registrar IANA ID: 1234567890
 Domain Status: clientTransferProhibited
 Registrant ID: 123456-STR
 Registrant Name: EXAMPLE REGISTRANT
 Registrant Organization: EXAMPLE ORGANIZATION
 Registrant Street: 123 EXAMPLE STREET
 Registrant City: SOMEWHERE
 Registrant State⁄Province: AP
 Registrant Postal Code: 12345
 Registrant Country: EX
 Registrant Phone: +1.5555522222
 Registrant Fax: +1.55555544444
 Registrant Email: EMAIL@EXAMPLE.STRING
 Admin ID: 392839283-STR
 Admin Name: EXAMPLE REGISTRANT ADMINISTRATIVE
 Admin Organization: EXAMPLE REGISTRANT ORGANIZATION
 Admin Street: 123 EXAMPLE STREET
 Admin City: SOMEWHERE
 Admin State⁄Province: AP
 Admin Postal Code: 12345
 Admin Country: EX
 Admin Phone: +1.5555551212
 Admin Phone Ext: 1234
 Admin Fax: +1.5555551213
 Admin Fax Ext:
 Admin Email: EMAIL@EXAMPLE.STRING
 Tech ID: 392811183-STR
 Tech Name: EXAMPLE REGISTRAR TECHNICAL
 Tech Organization: EXAMPLE REGISTRAR LLC
 Tech Street: 123 EXAMPLE STREET
 Tech City: SOMEWHERE
 Tech State⁄Province: AP
 Tech Postal Code: 12345
 Tech Country: EX
 Tech Phone: +1.1235551234
 Tech Phone Ext: 1234
 Tech Fax: +1.5555551213
 Tech Fax Ext: 93
 Tech Email: EMAIL@EXAMPLE.STRING
 Billing ID: 112811183-STR
 Billing Name: EXAMPLE REGISTRAR BILLING
 Billing Organization: EXAMPLE REGISTRAR LLC
 Billing Street: 123 EXAMPLE STREET
 Billing City: SOMEWHERE
 Billing State⁄Province: AP
 Billing Postal Code: 12345
 Billing Country: EX
 Billing Phone: +1.1235551234
 Billing Phone Ext: 1234
 Billing Fax: +1.5555551213
 Billing Fax Ext: 93
 Billing Email: EMAIL@EXAMPLE.STRING
 Name Server: NS01.EXAMPLEREGISTRAR.STRING
 Name Server: NS02.EXAMPLEREGISTRAR.STRING
 DNSSEC: signedDelegation
 DNSSEC: unsigned0


D. Internationalized Domain Names (IDNs)

No IDNs are provided.


E. DNS Security Extensions (DNSSEC)

DNS servers will provide DNSSEC capability according to RFCs 5910, 4641, 4034, and all successors and updates thereto. EPP DNSSEC specifications will be implemented according to RFC 4310. Zones will be signed on the signing server and distributed to the hidden master nameservers which will then distribute them to the secondary servers. A fully detailed description of DNS and DNSSEC related topics can be found in answers to question 43, which are incorporated here by reference.


F. Additional Proposed Registry Services

F.1 Bulk Zonefile Access

Clients with a legitimate interest in accessing the registry zone file will be entitled to access this file once a day. For this purpose, a dedicated SFTP access will be granted and the zone file will be uploaded once a day. This service will be subject to an additional agreement fully executed between the interested party and the registry.

F.2 Tiered Registration

Sunrise details are described in question 29 (Rights Protection).


G. List of Attachments

- 23_Figure1.pdf - List of supported EPP commands ⁄ EPP object relationship

The registry.net GmbH system (RegEngine) is a domain registry system capable of registering domain names managed by multiple registrars. In addition to the SRS system, RegEngine provides RFC compliant interfaces for EPP, RDDS (WHOIS), DNS, and DNSSEC. RegEngine is capable of running any IDN string as well as IPv6. RegEngine uses recognized and proven technologies such as MySQL database software and BIND DNS servers, as well as industry standard backup and monitoring solutions.

RegEngine uses a thick registry model wherein all contact details are stored in a central location by the registry. All services are set up as a fully redundant solution (n+1). Additionally, there are two geographically separate data centers (Tier 3, all components are available at least n+1 times), one active and one designed to function as a warm-standby solution to ensure a maximum of data security and business continuity. All SRS and DNS related information is replicated in real-time between the data centers. 

RegEngineʹs modular design allows for quick and easy installation or removal of system components at any time. This ensures RegEngineʹs ability to react to business needs or system load in an appropriate manner at all times. 

RegEngine is managed by trained personnel only. Its operations follow well-defined business and security processes which are based on the ITILv3 standard and in accordance with ISO 27001. 

registry.net GmbH has a NOC and support team available at two different locations in Germany (Munich and St. Ingbert) which allows 24 x 7 x 365 monitoring of all systems and provides customers with an easy way to reach personnel regarding any issue they may have. 

The SRS is protected against unauthorized access. Data integrity is ensured by both physical and software security and protection mechanisms.

All these measures together form the basis for running a robust and reliable SRS and are in compliance with specification 6 and 10.


A. Detailed RegEngine Description

The following section refers to attachment 24_Figure1.pdf.

Figure 1 contains a high level functional overview of all RegEngine components which are described below. All described services and functions are in compliance with specification 6 and 10 based on their design and setup.

For all of the services listed below, the following applies:

The application servers (e.g. EPP, DNS, and RDDS) are set up as a cluster to guarantee a high-availability solution. The sizing of the servers and the databases are calculated to meet the needs of each business case. Additionally, the system is set up to be scalable so that an increase of domains or registrars can easily be handled by installing additional hardware as needed.


A.1 Services Integrated into RegEngine

Domain Name System (DNS)

The Domain Name System (DNS) is a hierarchical distributed naming system for computers, services, and any other resource connected to the Internet or a private network. The registry will be set up with a mix of anycast and unicast name servers. This service is provided by an external provider called PCH.NET which has over 10 years of experience in this area. This partnership with PCH.NET ensures a 100% guaranteed uptime of the service and worldwide DNS coverage. DNS and zone file creation is performed periodically (every 15 minutes), uploaded to the primary hidden master name server, and spread to the anycast clouds (PCH.NET) within 180 seconds. The communication between the primary hidden master name server and the DNS cloud is facilitated by zone transfer {AXFR (Asynchronous Full Transfer Zone)⁄IXFR (Incremental Zone Transfer)} to the worldwide anycast net.

DNS Security Extensions (DNSSEC)

DNSSEC adds security to the Domain Name System. DNSSEC helps in preventing cache poisoning or man-in-the-middle attacks. This helps to protect usersʹ personal and ⁄ or financial information from being compromised on the Internet. This additional security helps in protecting end users and the reputation of brands.

Extensible Provisioning Protocol (EPP) 

The EPP gives registrars the ability to fully automate the management of their domain names. RegEngine uses EPP as a protocol for registering and managing domain names in a very standardized way. RegEngine is in compliance with RFCs 3735 and 5730-5734 as well as with specifications 6 and 10 of the registry agreement. EPP compliance is ensured by technical validation (XML validator) and through the change management process which includes a quality assurance program.

Web Interface

The web interface provides registrars the ability to manage their domain names through a comfortable user interface and grants access to reports and accounting information.

RDDS (WHOIS)

The WHOIS is a data directory service which grants public free access regarding domain information. The RDDS (WHOIS) service is provided as a web-based directory service via port 43 in accordance with RFC 3912. This service provides different information depending on the request. The data this will offer includes, but is not limited to:

- Domain name
- Address information on the registrant, administration-, technical- and billing contacts.
- IP addresses of the name servers
- The identity of the registrar
- Domain creation and expiration dates

There will be a searchable WHOIS, accessible via the web interface. This service will only be available to registrars with respect to confidential data. In order to prevent any abuse of the provided data, additional limitations on the service include IP-based limitations and masking of critical customer data.

SFTP ⁄ SCP Access to the File Store 

The SFTP area grants access to all reports available in the RegEngine. Communication is only possible over an encrypted connection, such as with SFTP or SSH, protecting registrars from unauthorized access to their data. In addition to command line access, RegEngine offers access through the https-based web interface.

Escrow

RegEngine generates two types of deposits: full and differential. The escrow data provides all SRS-related information to an escrow agent as required for running a registry in compliance with the approved registry services.

The escrow file is generated in compliance with the format specification as described in specification 2. The file will be transferred (SFTP) to the escrow agent as a compressed (ZIP RFC 4880) and encrypted file.

registry.net GmbH is working with the escrow agent NCC Group GmbH, Munich, Germany.

The required data for generating the deposits are always stored in both data centers at all times. This enables the RegEngine to generate these files even in disaster scenarios.

Reports

The registry.net GmbH system generates all ICANN reports on a monthly, weekly, or daily basis. In addition to the ICANN related reports, reports for the registrars are created which contain invoicing and domain portfolio information:

- Per-registrar transactions report (specification 3)
- Registry functions activity report (specification 3)
- Up-to-date registration data (escrow format as described in specification 2)
- Thick registration data in case of registrar failure, de-accreditation, court order, etc. (escrow format as described in specification 2)
- Technical and operational reports describing performance specifications (specification 10)
- Registrar based domain and contact reports
- Monthly invoicing reports
- Name server reports
- Data escrow (full and differential as required in specification 2)


Internationalized Domain Name (IDN)

An IDN is an internet domain name that contains at least one label that is displayed in software applications, in whole or in part, in a language-specific script or alphabet. 

RegEngine has fully integrated IDNs in the SRS and related DNS, DNSSEC, RDDS (WHOIS), and EPP services. The domain registration must be submitted in PUNY code (ascii-encoding) with the appropriate language tag. There is no different handling or billing between the IDN and ASCII domains. 


B. Network Diagram

See attached figure in 32_Figure1.pdf for the detailed network overview.

B.1 Hardware (Number of Servers)

Network Components:

- Two (2) or more firewalls (Vyatta) (load balanced) Vyatta 6.3
- Two (2) or more network switches frontend (Juniper), EX2200, EX4200
- Two (2) or more network switches transfer (Juniper), EX2200, EX4200
- Two (2) or more network switches backnet (Juniper), EX2200, EX4200
- Two (2) or more load balancers (Keepalived) and SUSE Linux Enterprise High Availability Extension

B.2 Server Components

Typical components for all servers:

Server: IBM compatible Linux server
Processor: INTEL 64bit multicore CPU
Memory: Up to 64 GB ECC DDR2 RAM modules
Disk: Internal RAID 5 for operating system and software, additional internal RAID 5 for data, iSCSI support 
Network Adapter: Average 4 100⁄1000 Mbit network interface

- Two (2) or more webservers for the web interface (load balanced)
- Two (2) or more EPP servers (load balanced)
- Two (2) or more RDDS (WHOIS) servers (load balanced)
- Two (2) or more SFTP servers (load balanced)
- Two (2) or more tool servers (cron, batch) (n+1 redundant with failover)
- Two (2) or more database servers (load balanced)
- Two (2) or more storage servers (load balanced)
- One (1) BIND hidden master
- One (1) Generator
- One (1) Signer ⁄ HSM

Hardware description can be found in full detail in attached figure 32_Figure3.pdf.

The listed hardware satisfies the SLA requirements as described in specification 10.


C. Description of Inter-Connectivity with Other Registry Systems

The modular design of the registry.net GmbH solution has the advantage of being very flexible and highly scalable. The SRS, EPP, and RDDS (WHOIS) services communicate through an internal API which protects the system from direct database access while providing real-time information to all SRS related services. 

The DNS and DNSSEC information is provided every 15 minutes to the primary hidden master name server and then spread to the anycast ⁄ unicast cloud within 180 seconds. The communication between the primary hidden master name server and the DNS cloud is facilitated by AXFR⁄IXFR.

The escrow data (full and differential deposit) is generated, zipped, and encrypted once a day and sent to the escrow agent in compliance with specification 2.

The complete SRS database information is shared between both data centers (primary site, warm-standby). This is achieved by real-time data synchronization. In addition, the SRS program code and binaries are also shared between both data centers at any given time. Only one of the two data centers is actually running in production mode at any time, while the other is always on standby but not active until needed.

The two data centers are connected through a VPN connection used for synchronization of the services described above. In the unlikely event of the complete loss of one data center, RegEngine can be switched from one site to another within minutes and with no data loss. The DNS⁄DNSSEC is secure and highly available due to its worldwide setup.

The systemʹs complete inter-connectivity is integrated into the system monitoring and ensures the readiness of the failover locations at any time. In addition to monitoring, a controlled failover testing from the production data center to the warm-standby data center is performed once a year.

These measures ensure compliance with registry continuity in specification 6.


D. Frequency of Synchronization between Servers

The frequency of the server synchronization depends on the service being synchronized. Some services are synchronized in real-time while others are synchronized at fixed periods.

The database is set up as a cluster solution (with n+1 redundancy) in each data center. Since only one data center is running in production mode at any time, the other data center is connected to the production database by real-time replication. This guarantees a complete set of SRS⁄DNS information at all sites.

As the DNS⁄DNSSEC is generated from the database information, RegEngine always has the complete zone file information available at both data center sites. The zone file itself is generated every four minutes and uploaded to the primary hidden master name server. From there, the zone file is distributed to 95% of all DNS servers worldwide within 180 seconds.

The RDDS (WHOIS) is retrieved from the database in real-time and is available at both data center locations at all times. 

Like RDDS, the EPP interface retrieves and submits its information in real-time and is also connected to the database.

In addition to storing the complete registry-related data in the database, RegEngine also distributes the complete SRS source and binary codes to both data center locations at all times. This is achieved by a central repository which is synchronized at every location.

The combination of synchronization of source and binaries of each SRS-related service and the centralized database allows registry.net GmbH to switch from one data center to the other within 30 minutes. During a failover, the DNS service remains unaffected by the switch.

The data escrow files are generated in accordance with the registry specification 2.

- Full Deposit: Each Sunday by 23:59 UTC
- Differential Deposit: Monday through Saturday by 23:59 UTC

These measures ensure the compliance with registry continuity in specification 6.


E. Synchronization Scheme (warm-standby)

The setup of the system includes two geographically separate data centers configured as a warm-standby system (one active, the other in warm-standby, see figure in attachment 24_Figure1.pdf). If the production data center is hit by a disaster which results in the complete loss of the data center, the warm-standby system can be brought online within minutes to completely take over.

The complete SRS data (domains, contacts, DNS, etc.) is available at both data centers at any time, safeguarding the SRS data from being lost. This is achieved by the setup of the SRS databases as clusters and distributed over both data centers. The cluster is synchronized in real-time.

Using PCH.NET as a partner for DNS⁄DNSSEC, RegEngine always has ten different locations available worldwide.

These measurements ensure compliance with specification 6.


F. Project Resources and Roles

InterNetWire Communications GmbH has gathered experience in various roles in the domain business for more than 16 years and has access to extensive knowledge in the domain industry. This deep industry knowledge and experience has been transferred to registry.net GmbH, the technical provider for shared registry services, and is evident in many trusted persons serving different roles throughout the company.

All employees, contractors, and consultants with access to or control of the registry system are trusted persons.

Each role is staffed with multiple human resources for backup and capacity purposes.

Prior to commencement of employment in a trusted role, registry.net GmbH performs the following background checks on a prospective candidate:

- Criminal records bureau check
- Verification of previous employment
- Check of professional references


F.1 Role Descriptions

Security Role

The Chief Security Officer (CSO) is dedicated to the security role. The CSO is the person responsible for the security of a companyʹs communications and other business systems. The CSO is involved in both the business (including people) and technical aspects of security. CSO responsibilities include training of personnel regarding security awareness, developing secure business and communication practices, purchasing security products, and ensuring that security practices are followed. The CSO has a stand-in backup available.

Designated Engineering Role

The designated engineering role includes the software developers of the entire SRS and all related interfaces such as EPP, RDDS (WHOIS), escrow, etc. All engineers are also integrated into 3rd level support of the SRS and related interfaces. 

System Administration Role

The system administrators take care of the infrastructure of the SRS system. This includes the entire network, hardware and system installations as well as the cluster setup of the databases and all data backups which are made. 

The NOC team is composed of system administrators. This team is responsible for clean, well-documented, and reliable data center operations. All access to the data center is restricted to members of the NOC team and persons accompanied by members of the NOC team only. There is an emergency team of at least two people at all times. This team is reachable 24 hours a day, 365 days a year.

Security Administrator

Members of this role define HSM domains⁄tokens and administer HSM users and the overall HSM policy. Security administrators guarantee a working HSM domain for DNSSEC signing.

Support Role

The support role covers the first and second levels of support (Service Desk). All registrars and SRS customers may contact the support role as the first line of contact. Requests can be submitted via email or phone and can be placed 24 x 7. If problems are traced back to an erroneous system behavior as the cause, all available data are gathered and a problem report is generated and handed over to the change management team. 

DNS⁄DNSSEC Role

The DNSSEC administrator role is staffed with at least two persons. Members of this role are responsible for the overall Open DNSSEC setup and maintenance. This includes the connection to the HSM cluster as well as compliance to the HSM policy for the DNSSEC domain. 

Quality Management Role

The Quality Management (QM) role takes care of each software component which is integrated into the SRS system and related interfaces. After a development cycle is finished, the QM performs full integration testing of the entire system. The testing is performed entirely on a separate testing system (OT&E) which mirrors the production system. The QM ensures the production readiness of each and every software upgrade, including emergency software patches. No software or system change will be promoted to production without the explicit approval of the QM. 

Change Management ⁄ Project Management Role (CM⁄PM)

The CM and PM role ensures that all steps in the development and system change processes are assessed, approved, implemented, and reviewed in a controlled manner. They also chair the Change Advisory Board (CAB) and the Emergency Change Advisory Board (ECAB). These boards are comprised of selected people from other functions within the company. The CM⁄PM reviews and closes requests for change and reports to management. 

F.2 Project Resources

The table in attachment 24_Figure2.pdf shows how the roles described above are planned for the SRS system. The calculations differ between the project phase and the years after the operational start. The project phase requires more resources as there is much planning, management, and development required. All human resources are engaged in the domain industry only and are experts in their area.

However, as the resources are shared and are not dedicated exclusively to one SRS project, the columns contain the number of resources available for this role and the percentage of all people working for this specific TLD. This percentage is the guaranteed time the resources for this SRS project assure.


G. List of Attachments

- 24_Figure1.pdf
- 24_Figure2.pdf
- 32_Figure1.pdf
- 32_Figure3.pdf

InterNetWire Communications GmbH first gained experience working on the client side of the Extensible Provisioning Protocol(EPP) with the .info registry (launched in 2001). This deep industry knowledge and experience has been transferred to the subsidiary registry.net GmbH. Launched against early Internet Drafts, a great deal was learned in the first years leading to important protocol revisions. Some of these included changes to prevent the formation of orphaned glue records in an EPP registry and the ability to affect mass internal host updates with a single request. Most importantly, EPP brought the required functionality of populating registration contact data in the registry, allowing the subsequent implementation of a centralized or ʺthickʺ WHOIS service.

EPP was largely motivated by the growth in the number of accredited registrars that occurred beginning in 1999. Technologists working on EPP believed that the emergence of many new TLD registries was imminent and sought to ease the client-to-server implementation work that would flood the registry ⁄ registrar community if a standardized protocol was not developed through which to interact with domain registries. The effort was largely successful, although there has been extensive distinct diversion among overlapping EPP extensions between different registries over the years.

RegEngine EPP Server Interface

The EPP server is set up as a cluster to guarantee a high availability solution. The sizing of the servers and databases are calculated to meet the needs of each business case. The system is set up in a scalable way so that an increase of domains or registrars can be handled by adding hardware as needed. The RegEngine EPP API is offered over TCP on port 700 with mandatory SSL session enforcement for registrars for automated interaction with username and password. This API also supports a secure web-based (over https) EPP client for registrarsʹ manual use only. The web-based graphical interface interacts with the EPP server through standard EPP XML queries. The EPP XML responses are in turn displayed in the web interface. This allows the registrars to perform registry transactions through the web-based interface.

The RegEngine EPP Interface is capable of supporting up to 5,000 read transactions per minute and 2,000 write transactions (concurrently). It is provisioned in a highly redundant, duplicative environment using stateless, multiple application instances. Please see question 31 for details on expected transaction volumes for this TLD registry.


A. RFC Relevance to registry.net GmbH (RegEngine)

A.1 RFC 5730

This RFC is a base protocol document for EPP. EPP is an XML-text object based client-server protocol, atomic in its transactions, and developed to support multiple transports and lower level security protocols. There are no partial failures; all commands either succeed or fail definitively. Object-to-object associations are standard with limited application of parent-child relationships where delegate relationships are necessary for affected functionality, such as internal host data and its relationship to domain objects. The RegEngine registry fully implements the service discovery, commands, responses and the extension framework described.

A.2 RFC 5731

This RFC explains the mapping of the primary EPP registry object, the domain object. It reviews associated attributes and states of the domain object as well as child object relationships (hosts). It also details associations with other contact objects. RegEngine complies with the full XML examples and descriptions and applies flexibility where permitted. For example, 5731 allows operators to implement the info command with different responses for a ʺsponsoring registrarʺ and a ʺnon-sponsoring registrarʺ in regards to most domain object attributes. RegEngine implements this as a base protocol document for EPP.

A.3 RFC 5732

RegEngine implements this as a base protocol document for EPP. RegEngine notes this RFC describes the mapping of relationships to host objects, which are by definition subordinate to the superordinate domain name object. Host objects that are defined as internal or in the namespace of the registry must be related to a superordinate domain object to be created. Internal hosts, as full child objects, face restrictions associated with the management of their superordinate domain object. External hosts are hosts belonging to another domain namespace and as such are not subordinate in the present namespace. Internal hosts can have a glue or an A record associated with them, external hosts refer to another namespace or zone for the associated A record.

A.4 RFC 5733

Another base RFC implemented in the RegEngine server, this RFC describes the contact object mappings in EPP. Contact objects are used to contain related data surrounding the standardized contacts types in TLD registries including attributes such as contact type, country, telephone numbers, email addresses, etc. As a standalone object, a contact object can be created and associated with no domain objects or with any number of domain objects available in the registry. This is used commonly by registrars to update common contact information associated across large numbers of domains in a single transaction. Like the domain object, it can be secured with a passphrase or ʺauthinfoʺ code. Contact object data represents the definitive data source for authoritative RDDS (WHOIS) in new TLDs.

A.5 RFC 5734

RegEngine will implement this RFC as the preferred industry transport and in compliance with ICANN requirements. Early implementations of EPP were considered over BEEP. This RFC describes a standard implementation of TCP incorporating TLS. As mentioned earlier, EPP can be implemented over multiple transports. The transport of choice for the EPP registry community has been TCP. Implementers are encouraged to take precautions against denial of service attacks through the use of standard technologies such as firewall and border router filters. IANA awarded port 700 as the dedicated port for the server side. There is no dedicated port assignment for the client side.

A.6 RFC 5735

RegEngine will implement this RFC as applicable to any extensions it utilizes as this RFC provides specific and detailed guidance on EPP extensions. An important principle in creating extensions to, as opposed to modifying, the EPP protocol was to fully preserve the integrity of the existing protocol schema. Additionally, a valid extension itself should be extensible. Another important requirement in the RFC is to include announcements of all available extensions in the EPP server greeting element before establishing an interactive client session.

A.7 RFC 3915

RegEngine will support this extension since this TLD implements the grace period implementation known as the Redemption Grace Period or ʺRGPʺ. When RGP is in use, domains are deleted into the RGP where Registrars may request a restoration of the domain. This is a billable event and requires a three-step process: placement of the domain into a pending restore state, submission of a restore report explaining why the domain is being restored, and finally the restoration of the domain. The RFC extends the domain update command, adds related domain statuses, such as ʺredemptionPeriodʺ and ʺpendingRestore,ʺ and extends the responses of domain info and other details. The RFC provides a lifecycle description of the RGP and defines the format and content for client to server submission of the associated restore reports.

A.8 RFC 5910

RegEngine will support DNSSEC from the initiation of this TLD and therefore will also support this extension from initiation of the registration process. DNSSEC is a mechanism for cryptographically verifying that each delegate zone in the DNS hierarchy has been referred to or is referring to its genuine parent or child zone respectively. Since TLD zone files are generated from authoritative registry data, this extension specifically provides the ability to add elements to the domain-create and domain-update functions and to the domain-info responses, allowing registrars to submit associated delegated signer information of the child zone indicating it is digitally signed and that the parent zone recognizes the indicated key as a valid zone key for the child zone.


B. Extensions used by RegEngine and Related Internet Drafts

B.1 Draft-tan-epp-launchphase-01 (Launch Phase Mapping for the EPP)

RegEngine intends to use this EPP internet draft to facilitate Sunrise phases during the initiation of this TLD registry. This internet draft proposes an extension mechanism that supports the organization of Sunrise related domain applications. The extension considers the following elements:

〈lp:phase〉
This element allows a Sunrise application submission to be marked by the EPP client as a particular Sunrise application type, in respect to running different types of Sunrise applications during a concurrent submission period. RegEngine will use this to identify Sunrise A and Sunrise B application types.

〈lp:status〉
This element allows the EPP server to assign one of a number of statuses indicating what stage the Sunrise application is in. These statuses can be expressed through the domaininfo command response and, optionally, through the RDDS service if applicable. The statuses listed below can be assigned uniquely or in combinations where appropriate:

〈pvrc〉
The Pre-Validation Result Code, an opaque string issued by a third-party validation agent

〈claimIssuer〉
contains the ID of a contact object (as described in RFC 5733 [RFC5733]) identifying the contact information of the authority which issued the right (for example, a trade mark office or company registration bureau)

〈claimName〉
identifying the text string in which the applicant is claiming a prior right

〈claimNumber〉
the registration number of the right (i.e. trademark number or company registration number)

〈claimType〉
indicates the type of claim being made (e.g. trademark, symbol, combined mark, company name)

〈claimEntitlement〉
indicates the applicantʹs entitlement to the claim (i.e. owner or licensee)

〈claimRegDate〉
the date of registration of the claim

〈claimExDate〉
the date of expiration of the claim

〈claimCountry〉
indicates the country in which the claim is valid

〈claimRegion〉
indicates the name of a city, state, province or other geographic region in which the claim is valid. This may be a two-character code from [WIPO.ST3]

The complete draft is described in attachment 25_Figure3.pdf.


C. RegEngine EPP Server

C.1 RegEngine EPP Command and Elements and Overview

Attachment 25_Figure1.pdf contains the table with the supported EPP commands and the EPP object relationship.
Note: There are at least 2 name servers required for an active domain. Otherwise, the domain will be in the inactive status.


C.2 EPP Compliance Assurance:

RegEngine is committed to ensuring and maintaining compliance with the aforementioned EPP RFCs and, to this end, employs numerous mechanisms as listed below:

Quality Assurance Program

RegEngine runs a robust Quality Assurance (QA) program with multiple dedicated QA engineers. Complete unit, regression and stress based automated test suites for positive and negative use case testing are applied. The test suites are optimized for the relevant use cases. RegEngine reviews its use cases regularly with the entire development and registry operations teams for consideration as additional test cases. Additionally, RegEngine hosts periodic events where we bring together registrar engineers to discuss these use cases and seek new cornerstone cases that registrars may be able to offer from their experiences and points of view.
RegEngine provides its QA team with a robust production grade testing environment with client load emulation capabilities that far exceed the load (through rate limiting) permitted on the RegEngine production environment.

OT&E

All new candidate EPP application versions will be released to a pre-candidate Registrar Operational and Testing Environment (OT&E) before promotion. Minor revisions, defined as new optional functionality, will have a minimum 30 day period in OT&E. Major changes, defined as requiring changes on the registrar client side, will have a minimum 90 day period in OT&E.

Inline XML Validator

The RegEngine EPP application uses the following XML validator in its server implementation. (Perl library XML::LibXML) XML errors or malformed XML will fail EPP transactions with the client atomically and the server will detail the failure state in the returned error message as well as the incorrect XML.

Third Party Validation

RegEngine is partnered with another Registry Service Provider (RSP), KSregistry GmbH as a subsidiary of Key Systems GmbH and has a bilateral agreement for each party to independently test and verify each otherʹs EPP RFC compliance. registry.net GmbH may also opt to engage other third parties for compliance testing.


D. Resources and Roles

D.1 Resources

InterNetWire Communications GmbH has gathered experience in various roles in the domain business for more than 16 years and has access to extensive knowledge in the domain industry. This deep industry knowledge and experience has been transferred to registry.net GmbH, the technical provider of the registry.net GmbH system (RegEngine), and is evident in many trusted persons serving in different roles throughout the company.

All employees, contractors, and consultants that have access to or control of the registry.net GmbH system are trusted persons.

Each role is staffed with multiple human resources for backup and capacity purposes.

Prior to commencement of employment in a trusted role, registry.net GmbH performs the following background checks on a prospective candidate:
- Criminal records bureau check
- Verification of previous employment
- Check of professional references


D.2 Roles

Designated Engineering Role

The designated engineering role includes the software developers of the entire SRS and all related interfaces (EPP, RDDS (WHOIS), escrow, etc.). All engineers are also integrated into 3rd level support of the SRS and related interfaces. The members of the engineering role are located in two geographically separate locations in Germany (Munich and St. Ingbert).

System Administration Role

The system administrators take care of the infrastructure of the SRS system. This includes the entire network, hardware, and system installations, as well as the cluster setup of the databases and all data backups which are made. Further, the installation of the hardware security module is performed by this role. This includes network setup, operating system installation, and HSM activation.

Support Role

The support role covers the first and second levels of support (service desk). All registrars and SRS customers may contact the support role as the first line of contact. Requests can be submitted via email or phone and can be placed 24 x 7.

The first level of support receives all incoming requests from registrars and SRS customers and establishes the first contact. All problems that arise due to improper usage of the system or a misunderstanding of procedures will be resolved by the first level support. In addition, the first level points the customers to the online wiki and knowledge bases to prevent such requests in the future.

The second level support takes care of all problems which could not be solved by the first level. If problems are traced back to an erroneous system behavior as the cause, all available data are gathered and a problem report is generated and handed over to the change management team.

Quality Management Role

The Quality Management (QM) role takes care of each software component which is integrated into the SRS system and related interfaces. After a development cycle is finished, the QM performs full integration testing of the entire system. The testing is performed on a separate testing system (OT&E) which mirrors the production system. The QM ensures production readiness of each and every software upgrade, including emergency software patches. No software or system change will be promoted to production without the explicit approval of the QM.

Change Management (CM) ⁄ Project Management (PM)

The CM and PM role ensures that all steps in the development and system change processes are assessed, approved, implemented and reviewed in a controlled manner. This role filters requests so that only useful, valid and approved changes are implemented. They are also responsible for managing development efforts and changes to ensure that the changes are applied in accordance with predefined processes. They also chair the Change Advisory Board (CAB) and the Emergency Change Advisory Board (ECAB). These boards are comprised of selected people from other functions within the company. The project and change management role reviews and closes requests for change and reports to management.


The table in attachment 25_Figure2.pdf shows how the roles described above are planned for the SRS system. The calculations differ between the project phase and the years after the operational start. The project phase requires more resources as there is much planning, management, and development required. All human resources are only engaged in the domain industry and are experts in their area.

However, as the resources are shared and are not dedicated exclusively to one SRS project, the columns contain the number of resources available for this role and the percentage of all people working for this specific TLD. This percentage is the guaranteed time the resources for this SRS project assure.


E. List of Attachments

- 25_Figure1.pdf: EPP commands and the EPP object relationship
- 25_Figure2.pdf: Roles
- 25_Figure3.pdf: Launch Phase Mapping for the EPP

RegEngine provides both web and command line (port 43) publicly accessible RDDS (WHOIS) which offers a central location for all authoritative TLD related information when registering or modifying a domain name. The Registry Data Directory Services RDDS (WHOIS) information is reflected in real-time to the public.
The RDDS (WHOIS) service is a public service for interested stakeholders such as registries, registrars, individuals, law enforcement, and trademark owners that require detailed information on one of the following categories of information:
- Domain name including status, creation, and expiration date
- Information on domain registrant, administration, technical and billing contact
- Name server and IP address
- Registrar information
This information will provide the public with the ability to get in touch with the domain holder for any reason that requires action to be taken (e.g. trademark issues, violations with registry policies, offensive content, etc.). In addition to the search capabilities, the service has methods of limiting abuse.
The RDDS (WHOIS) service is in compliance with RFC 3912 and Specifications 4 and 6 of the registry agreement and global best practices.
registry.net GmbH as subsidiary of InterNetWire Communications GmbH is already running a RDDS (WHOIS) server in full compliance with RFC 3912. The service has been in place for over 16 years without any major incidents. Experienced personnel are on board for operating and maintaining the RDDS (WHOIS) service.


A. Searchable RDDS (WHOIS)

The RegEngine RDDS (WHOIS) includes a web-based searchable service for registrars only which reveals more detailed information, satisfying the requirements for a score of 2.
Attachment 26_Figure2.pdf shows the complete list of all possible queries which can be made.
For security reasons and legal restrictions some search capabilities are only available in the registrar web-based RDDS (WHOIS). This includes partial match capabilities regarding the registrantʹs postal address.


B. Abuse Protections

There are technical restrictions in place for all RDDS (WHOIS) types to prevent the abuse of the data from such methods as data mining or DDOS (Distributed Denial of Service). Following best practices, RegEngine protects the web-based whois service with CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) and port 43 whois service with IP limitations.
In addition to these technical restrictions, the registry policy disallows data mining or comparable approaches of collecting data.


C. Technical Overview

The RDDS (WHOIS) service is set up as a two server cluster with a redundant load balancer in front of it to ensure a highly available solution (n+1 redundancy).
The server software is running on a SuSE Linux Enterprise Server and is configured to be scalable, allowing RegEngine to be extended by simply adding additional servers to the setup during regular operations.
The sizing of the servers and the databases are calculated to meet the needs of the individual business case and are able to handle a sustained and significant load. The available RDDS (WHOIS) servers are always active at one regional site and may be switched to another regional site within minutes as necessary. There are two different sites available for running the RDDS (WHOIS) service.
- Primary Site: Munich, Germany
- Secondary Site: St. Ingbert, Germany
All sites have a permanent highly secure VPN connection to the (current) primary site in order to synchronize the complete SRS, EPP, DNS⁄DNSSEC, escrow and RDDS (WHOIS) related database information. All network traffic between the VPN gateways will be encrypted using 1024 bit RSA keys. The complete availability of RegEngine information at all times allows a safe failover from the primary site to the secondary or disaster site within minutes.
The RDDS (WHOIS) information data is stored in a MySQL database which is setup as an active⁄active database cluster. This cluster is permanently replicated to all other sites. The RDDS (WHOIS) data is also stored daily by the RegEngine backup system. The backups are also sent to the secondary site.
In addition to the performance aspect of the RDDS (WHOIS) service, the RegEngine detects abusive usage levels such as those that occur from excessive numbers of queries from one source. This is accomplished by checking the source IP of the request on the port 43 RDDS (WHOIS). The web-based RDDS (WHOIS) comes with an additional CAPTCHA mechanism in order to prevent abuse.
Further protections to the WHOIS service from incidents like DDOS (Distributed Denial Of Service) attacks are assured by an IDS (Intrusion Detection System) which provides RegEngine overall protection.
Daily generated escrow data files containing all RDDS (WHOIS) related data are stored at the NCC Group as the RegEngine escrow provider.
The full RDDS (WHOIS) architecture is described in attachment 26_Figure1.pdf.


D. Quality Measurements and Validation of Compliance with Specifications 4 and 10

RegEngine takes several measurements in order to ensure ongoing Service Level Agreement (SLA) checking, RFC compliance, and compliance with Specifications 4 and 10 of the registry agreement. For the following, RegEngine refers to the RDDS (WHOIS) as RDDS (Registration Data Directory Services) in order to describe the collective of RDDS (WHOIS) and web-based RDDS (WHOIS) services.
In order to facilitate the registry performance specification (Specification 10), the following checks are performed on the RDDS (WHOIS) periodically.
- RDDS availability
- RDDS query RTT
- Web-based RDDS query RTT (Round Trip Time)
- RDDS update time
- RDDS test
All available RDDS (WHOIS) search patterns are randomly checked with a data parser compliant with RFC 3912 and Specification 4 in order to check if the data output satisfies the given requirements.
A non-registry partner also validates RFC 3912 compliance. Backwards RFC compliance checks are made by a non-registry partner and KSregistry GmbH, arranged by a registry partnership.
All software enhancements or corrections go through the change management process. This includes full regression testing with the complete SRS system. Provided that all quality tests and the change is approved by the Change Management Board (CMB), a change will be made in the OT&E system. Once the testing phase in the OT&E is done and no problems are found while testing with the registrars, the software change of the new version will be made in production.


E. System Capacity

RegEngine sizing calculations have been performed to assess the hardware resources necessary to support the expected volume of transactions from the business case for this TLD and are based on available statistics from the monthly ICANN registry reports of existing gTLDs like .com, .org, .info and the ccTLD .be.

Taking into account that the RegEngine is setup and designed to host multiple strings, the maximum number of this specific string does not fully load the maximum capacity of the system.

RegEngine is capable of handling the following volumes as a maximum with the current capability of the hardware which allows a max. RDDS (WHOIS) capacity of 200,000,000 queries⁄month.

For the TLD .swiss the calculation is the following:

First Year:
- RDDS per domain per month: Up to 78 queries
- Number of domain names registered in the first year: 2,500
- RDDS queries per month: Up to 195,000

Note: Benchmark calculations from values from public registry data are raised by 50% for RDDS in the first year in respect to related registry launch activities.

Second Year:
- RDDS per domain per month: Up to 52 queries
- Number of domain names registered in the second year: 2,900
- RDDS queries per month: Up to 150,800

If the system reporting and alerts indicate that the current volumes of data or transactions is reaching 75% of the maximum capacity of the system, the system will be upgraded by adding additional servers to the setup. This can be done during regular operations without requiring any downtime. RegEngine used the gathered statistics to derive blended base and peak transaction volume expectations per domain. Calculations of traffic presented below are derived strictly from peak transaction volumes in support of conservative estimates and the intent that a margin of error should result in over-provisioning registry services, versus under-provisioning.


F. Hardware Specifications

The hardware specifications are based on the analysis from the system capacity numbers.
RegEngineʹs primary and secondary data center were chosen to fit a common architecture, providing the following benefits:
- at least TIER III compliance
- n+1 redundancy on power supply, cooling network
- at least one 1 Gbit uplink provider
- latest fire prevention system
- 1 Gbit internal network transfer for RegEngine systems
The detailed hardware list is described in attachment 32_Figure3.pdf.
RDDS plans are consistent with the technical, operational, and financial approach as described in the application.


G. Roles and Resources

G.1 Resources

InterNetWire Communications GmbH has gathered experience in various roles in the domain business for more than 16 years and has access to extensive knowledge in the domain business. This deep industry knowledge and experience has also been transferred to registry.net GmbH, the technical provider of the RegEngine system and is evident in many trusted persons serving in different roles throughout the company.
The table in (in attachment 26_Figure4.pdf) shows how the roles described above are planned for the SRS system. All resources at registry.net GmbH are dedicated to the registry business. The calculations differ between the project phase and the years after the operational start. The project phase requires more resources as there is much planning, managing and development required. All resources are engaged in the domain industry only and are experts in their field.
However, as the resources are shared and are not dedicated exclusively to one SRS project, the columns contain the number of resources available for this role and the percentage of all people working for this specific TLD. This percentage is the guaranteed time the resources for this SRS project assure.

G.2 Roles

Engineering Role

The designated engineering role includes the software developers of the entire SRS and all related interfaces (EPP, RDDS (WHOIS), escrow, etc.). All engineers are also integrated into 3rd level support of the SRS and related interfaces. The members of the engineering role are located in two geographically separate locations in Germany (Munich and St. Ingbert).

System Administration Role

The system administrators take care of the infrastructure of the SRS system. This includes the entire network, hardware and system installations, as well as the cluster setup of the databases and all data backups which are made. Further, the installation of the hardware security module is performed by this role. This includes network setup, operating system installation and HSM activation.
The members of the administration role are located in two geographically separate locations in Germany (Munich and St. Ingbert).

Quality Management Role

The Quality Management (QM) role takes care of each software component which is integrated into the SRS system and related interfaces. After a development cycle is finished, the QM performs full integration testing of the entire system. The testing is performed on a separate testing system (OT&E) which mirrors the production system. The QM ensures production readiness of each and every software upgrade including emergency software patches. No software or system change will be promoted to production without the explicit approval of the QM.

Change Management (CM) ⁄ Project Management (PM)

The CM and PM role ensures that all steps in the development and system change processes are assessed, approved, implemented and reviewed in a controlled manner. This role filters requests so that only useful, valid and approved changes are implemented. They are also responsible for managing development efforts and changes to ensure that the changes are applied in accordance with predefined processes. They also chair the Change Advisory Board (CAB) and the Emergency Change Advisory Board (ECAB). These boards are comprised of selected people from other functions within the company. The project and change management role reviews and closes requests for change and reports to management.


H. WHOIS Output Fields

Query on domain name data displays the following information:
 Domain Name
 Domain ID
 WHOIS Server
 Referral URL
 Domain Last Updated Date
 Domain Registration Date
 Domain Expiration Date
 Sponsoring registrar
 Sponsoring registrar IANA ID
 Domain Status
 Registrant, Administrative, Technical and Billing Contact
 Information including
 Contact ID
 Contact Name
 Contact Organization
 Contact Address, City, State⁄Province, Country
 Contact Postal Code
 Contact Phone, Fax, E-mail
 Name Servers associated with this domain
 DNSSEC information

Example Request: Query for domain ʺexample.stringʺ

Example Response:
 Domain Name: EXAMPLE.STRING
 Domain ID: 213232132-TLD
 WHOIS Server: WHOIS.nic.string
 Referral URL: http:⁄⁄www.nic.string
 Updated Date: 2011-07-22T01:44:02Z
 Creation Date: 2011-06-01T23:45:33Z
 Registry Expiry Date: 2012-06-01T23:59:59Z
 Sponsoring Registrar: EXAMPLE REGISTRAR
 Sponsoring Registrar IANA ID: 1234567890
 Domain Status: clientTransferProhibited
 Registrant ID: 123456-STR
 Registrant Name: EXAMPLE REGISTRANT
 Registrant Organization: EXAMPLE ORGANIZATION
 Registrant Street: 123 EXAMPLE STREET
 Registrant City: SOMEWHERE
 Registrant State⁄Province: AP
 Registrant Postal Code: 12345
 Registrant Country: EX
 Registrant Phone: +1.5555522222
 Registrant Fax: +1.55555544444
 Registrant Email: EMAIL@EXAMPLE.STRING
 Admin ID: 392839283-STR
 Admin Name: EXAMPLE REGISTRANT ADMINISTRATIVE
 Admin Organization: EXAMPLE REGISTRANT ORGANIZATION
 Admin Street: 123 EXAMPLE STREET
 Admin City: SOMEWHERE
 Admin State⁄Province: AP
 Admin Postal Code: 12345
 Admin Country: EX
 Admin Phone: +1.5555551212
 Admin Phone Ext: 1234
 Admin Fax: +1.5555551213
 Admin Fax Ext:
 Admin Email: EMAIL@EXAMPLE.STRING
 Tech ID: 392811183-STR
 Tech Name: EXAMPLE REGISTRAR TECHNICAL
 Tech Organization: EXAMPLE REGISTRAR LLC
 Tech Street: 123 EXAMPLE STREET
 Tech City: SOMEWHERE
 Tech State⁄Province: AP
 Tech Postal Code: 12345
 Tech Country: EX
 Tech Phone: +1.1235551234
 Tech Phone Ext: 1234
 Tech Fax: +1.5555551213
 Tech Fax Ext: 93
 Tech Email: EMAIL@EXAMPLE.STRING
 Billing ID: 112811183-STR
 Billing Name: EXAMPLE REGISTRAR BILLING
 Billing Organization: EXAMPLE REGISTRAR LLC
 Billing Street: 123 EXAMPLE STREET
 Billing City: SOMEWHERE
 Billing State⁄Province: AP
 Billing Postal Code: 12345
 Billing Country: EX
 Billing Phone: +1.1235551234
 Billing Phone Ext: 1234
 Billing Fax: +1.5555551213
 Billing Fax Ext: 93
 Billing Email: EMAIL@EXAMPLE.STRING
 Name Server: NS01.EXAMPLEREGISTRAR.STRING
 Name Server: NS02.EXAMPLEREGISTRAR.STRING
 DNSSEC: signedDelegation
 DNSSEC: unsigned0

Query on name server name data displays the following information:
 Name Server Host Name
 Name Server IP Addresses if applicable
 Sponsoring registrar
 Name Server Creation Date
 Name Server Last Updated Date

Example Request: Query for name server ns1.example.string

Example Response:
 Server Name: NS1.EXAMPLE.STRING
 IP Address: 192.0.3.123
 IP Address: 2001:0DB8::1
 Registrar: Example Registrar, Inc.
 Creation Date: 2011-06-01T23:45:33Z
 Updated Date: 2011-07-22T01:44:02Z

Query on registrar displays the following information:
 Registrar ID
 Registrar Name
 Registrar Status
 Registrar Address, City, State⁄Province, Country
 Registrar Postal Code
 Registrar Phone, Fax, E-mail
 Registrar Creation Date
 Registrar Last Updated Date
 Administrative, Technical Contact
 Information including
 Contact Phone, Fax, E-mail

Example request: Query for registrar Example Registrar, Inc.

Example response:
 Registrar Name: Example Registrar, Inc.
 Street: 4231 King Street
 City: London
 State⁄Province: XY
 Postal Code: 123445
 Country: XR
 Phone Number: +1.3105559999
 Fax Number: +1.3105559911
 Email: registrar@example.string
 Admin Contact: Pete Registrar
 Phone Number: +1.3105551213
 Fax Number: +1.3105551213
 Email: pete@example-registrar.string
 Technical Contact: Karlo Schlapp
 Phone Number: +1.5610555222
 Fax Number: +1.33105551111
 Email: karlo@example-registrar.string


I. List of Attachments
- 26_Figure1.pdf
- 26_Figure2.pdf
- 32_Figure3.pdf
- 26_Figure4.pdf

A. Registration Life Cycle Periods

The registration life cycle of a domain name includes the following periods: available, add-grace period, registered, expired, auto-renew grace period, redemption grace period, pending delete, and released. This life cycle offers the possibility for different business cases, such as domain auctioning, drop catching, and domain tasting. As this TLD operates with a single registrant policy, neither auctioning, drop catching, nor domain tasting is expected to take place. It also includes the domain deletion excess fee in order to avoid massive abuse of the add-grace period.
The complete registration life cycle is shown in attached figure 27_Figure1.1.pdf.


A.1 Available

The domain name is available for registration. Each registrar can register the domain name using a create domain command. The first registrar which submits the domain registration order and has sufficient funding will receive the domain name. After the successful registration of the domain name, the add-grace period will begin. An available domain name cannot be transferred, deleted, updated, or restored and will not be included in the zone file.


A.2 Add-Grace Period (AGP)

The AGP starts after the successful registration of the domain name and lasts for five days. During this period the registrar can submit a delete domain command to delete the domain name and will receive a complete refund of the registration fee. This refund does not include non-refundable fees of the registration process. However, the AGP follows the Internet Corporation for Assigned Names and Numbers (ICANN) AGP consensus policy to charge the registrar for excessive deletion activity during this period. During the AGP, the domain name is considered registered and therefore offers the same possibilities available during the registered period described below. A domain name in the AGP is included in the zone file and may not be transferred. The registrar license and agreement prohibits a domain name holder from changing registrars within the first 60 days of the initial registration, enforced by the SRS. If a domain name is renewed during this period and then subsequently deleted, the owning registrar will only receive a refund for the initial registration fee.


A.3 Registered

A domain name can be registered for a period of one to ten years. During this period the domain name can be transferred to another registrar using the transfer domain command if the requesting registrar has sufficient funding to pay the transfer domain fee. The transfer of a domain name will extend the registration period for one year, but cannot exceed ten years total registration period. The domain name can be renewed any time by the owning registrar using the renew domain command if the owning registrar has enough funding for the domain renewal fee. However, the maximum registration period of ten years can never be exceeded. A registered domain name is included in the zone file if associated with any host objects.


A.4 Expired

If the domain name passes its expiration date without being renewed by the owning registrar, the domain name will enter the auto-renew grace period. An expired domain name is included in the zone file if associated with any host objects.


A.5 Auto-Renew Grace Period (ARGP)

During this period the owning registrar has the possibility to delete the domain name using the delete domain command and receive a refund of the domain renewal fee. The ARGP lasts for 45 days. A transfer to another registrar is possible if the requesting registrar has enough funding for the domain transfer fee. A transfer process will extend the domain registration period for one year, but cannot exceed ten years total registration period. If the registration period is already ten years, the transfer will not extend the registration period. After 45 days without a renewal, the domain name will enter the redemption-grace period. During the ARGP the domain name will still be in the zone file if associated with any host objects.


A.6 Redemption Grace Period (RGP)

If a domain name enters the RGP it will be excluded from the zone file and the domain name will no longer resolve. During this period no renewal, transfer, or new registration of the domain name is possible. The RGP lasts for 30 days. During this time the owning registrar can restore the domain name. The registrar can submit an extended update domain command (restore) to reactivate the domain name if the registrar has enough funding for the restore domain fee. If a domain is restored it will enter the registered status with a registration period of one year. It will be included into the zone file with the associated host objects that were used before entering the redemption grace period. If a domain name passes the 30 days of redemption grace period (75 days total after expiration) the domain name will enter the pending delete period and can no longer be restored.


A.7 Pending Delete

In the pending delete period the domain name is set for deletion. The period lasts for five days and prohibits any process from occurring regarding the domain name. It will not be included in the zone file. After five days the domain name will be released and available for new registration through a valid domain registration order.


A.8 Released

The domain name is deleted from the SRS and enters the available period. The domain name will be immediately available for registration to all registrars.


B. Domain Name Operations

B.1 Create Domain

A registrar uses the create command to register a domain name. Before a domain name can be created the registrar should use the check command to determine if the domain name is available. The domain name will be registered for the period specified by the registrar. This period may be from one to ten years (the default is one year). Upon registration of a domain name the registrarʹs credit is immediately debited by the registration fee multiplied by the number of years requested. The registry operator may also add an initial setup fee for a new registration. To be included into the zone file, the domain name must have at least two but no more than thirteen name servers. The registrant may add an authentication code for the domain during the creation or a randomly generated authentication code will be set for the domain name.


B.2 Delete Domain

The delete domain command allows the owning registrar of the domain name to delete it. A request to delete a domain name will cause all child name servers of the domain name to also be deleted. A domain must not be deleted if it has child name servers hosting other domains. When a domain name is deleted outside of the AGP it goes into the redemption-grace period status for 30 days. When a domain name is deleted within the AGP it is deleted immediately from the SRS and the zone file and will be available for a new registration.

B.3 Transfer Domain

The transfer process begins when a registrar initiates a transfer with a transfer domain command, the correct authentication code, and sufficient funding in his account for the transfer domain fee. The domain will be flagged in the SRS as being requested for transfer (ʺpendingTransferʺ status). The current registrar has five calendar days to approve or reject the transfer request. If the losing registrar explicitly approves the request the domain is transferred and one year is added to the expiration date. However, the registration period cannot exceed ten years total and will be capped at a maximum of ten years. If the losing registrar explicitly denies the request, then the transfer is immediately canceled and the requesting registrar will receive a refund of the transfer fee. If the gaining registrar mistakenly sends a transfer request, they may cancel the request as long as the transfer is pending. In this case the requesting registrar receives a refund of the transfer fee. Once one of these three actions is complete the SRS creates a poll message to all participating registrars for the domain name. If no action is taken within five days, the request is automatically approved by the SRS batch system. Once a transfer is requested the losing registrar has the response options to reject, approve, or do nothing (auto approve). After the successful transfer of a domain name the old authentication code will be replaced with a new randomly generated authentication code.


B.4 Update Domain

The update command enables the owning registrar of the domain name to perform four different update operations on the domain name: Update the name servers, the authentication code, the associated contacts, and the statuses of a domain name. Possible statuses that can be updated include ʺclientHoldʺ, ʺclientDeleteProhibitedʺ, ʺclientUpdateProhibitedʺ, ʺclientTransferProhibitedʺ, and ʺclientRenewProhibitedʺ. If an update command removes all name servers of a domain name, it will no longer be included in the zone file and will receive the status ʺinactiveʺ.


B.5 Renew Domain

The renew domain command allows the registrar of the domain name to extend the registration period if they have enough funds for the renew domain fee multiplied by the number of years the registration period will be extended. For this TLD only one year renewals will be offered. The request for a renewal should contain the period to identify the number of years to be added to the registration period. If not provided, the SRS uses a default value of one year. The renewal request should contain the current expiration date to ensure that the domain name will not be renewed multiple times if the request was submitted multiple times due to connection problems between the SRS and the registrar. If no expiration date is given, the SRS will automatically use the current expiration date as the default value. The SRS will renew the domain name for the period specified by the registrar and returns the new registration expiration date.


B.5 Restore Domain

The restore domain command enables a registrar to restore a deleted domain name after the AGP. In order to successfully restore a domain, the registrar must submit a restore domain command and have sufficient funding for the restore domain fee. The restore operation adds the ʺpendingRestoreʺ status to the domain name until completion of the request. A successful restore will extend the registration period of the domain name by one year but is capped at a total registration period of ten years. After the restore operation, the domain name will be added back into the zone file as long as there is at least one name server and no ʺclientHoldʺ or ʺserverHoldʺ status associated. If the restore operation fails, the domain will stay in the RGP until it enters the pending delete period and the registrar will receive a refund of the restore domain fee.


C. Domain Name Statuses

To ensure the registration domain life cycle there are several domain statuses that can be seen by everyone using the RDDP (WHOIS) or by any registrar using the extensible provisioning protocol (EPP). These statuses are very important in identifying the current period a domain name is in, or identifying the problems a registrar can encounter while managing a domain name (e.g. a failing transfer request caused by a ʺserverTransferProhibitedʺ status). A foreign registrar may also be interested in the statuses of a domain name to identify when a specific domain name will be available for registration again (drop catching). Domain name statuses include EPP and RGP domain name statuses as referenced in RFC 3915. Depending on the life cycle period of a domain name, it can have an EPP and a RGP status at the same time. In some cases these two statuses can be different.

These domain statuses are compliant with the RFCs 3915, 5730-5734, and 5910. The domain statuses are:
- addPeriod
- autoRenewPeriod
- inactive
- ok
- pendingRestore
- pendingDelete
- pendingTransfer
- redemptionPeriod
- serverDeleteProhibited
- serverHold
- serverRenewProhibited
- serverTransferProhibited
- serverUpdateProhibited

All server statuses are always set by the SRS. However, the owning registrar also has the ability to assign statuses to a domain name, offering the same functionality as the server statuses.
These statuses are:
- clientDeleteProhibited
- clientHold
- clientRenewProhibited
- clientTransferProhibited

A domain name may have more than one status at a time, but must have at least one status. Some statuses prohibit other statuses on the same domain name.


C.1 ok
This is the default status of a domain name that has no operations or prohibitions. This value is set and removed by the SRS system as other status values are added or removed and cannot be combined with any other status. The SRS sets this status upon initial creation. A domain name with this status may be updated with any ʺclientʺ statuses and will be included in the zone file if there is at least one name server associated with it.


C.2 inactive
If the delegation information has not been associated with the domain name, this status is applied. This is the default status when a domain name has no associated host objects for the DNS delegation. This status will be set by the SRS when all host-object associations are removed.


C.3 clientHold
The owning registrar may set the domain name to this status to prevent the domain name from being included in the zone file.


C.4 clientUpdateProhibited
If a domain name status is ʺclientUpdateProhibitedʺ it cannot be updated using an update domain command. The name servers, authentication code, contacts, and other statuses of the domain name cannot be updated until this status is removed.


C.5 clientTransferProhibited
The owning registrar can set this status to a domain name to prevent any other registrar from successfully requesting a transfer for this domain name.


C.6 clientDeleteProhibited
If a domain name status is ʺclientDeleteProhibitedʺ, it cannot be deleted from the SRS using the delete domain command. The domain can still expire after the registration period has passed.


C.7 clientRenewProhibited
If a domain name status is ʺclientRenewProhibitedʺ, it cannot be renewed explicitly by the registrar using the renew domain command. It can still be automatically renewed by the SRS batch system if the owning registrar has set the renewal mode of the domain name to auto renew.


C.8 serverHold
The SRS administrator may set the domain name to this status to exclude it from the zone file.


C.9 serverUpdateProhibited
The SRS may set the domain name to this status to prevent any updates using the update domain command. The name servers, authentication code, contacts, and the domain name statuses cannot be updated until this status is removed.


C.10 serverTransferProhibited
The SRS may set the domain name to this status to prevent any registrar from successfully requesting a transfer for this domain name.


C.11 serverDeleteProhibited
The SRS may set the domain name to this status. If a domain name status is ʺserverDeleteProhibitedʺ it cannot be deleted from the SRS using the delete domain command. This status is slightly different from the ʺclientDeleteProhibitedʺ as the domain will not even be deleted after the redemption-grace period.


C.12 serverRenewProhibited
The SRS may set the domain name to this status. If a domain name status is ʺserverRenewProhibitedʺ, it cannot be explicitly renewed by the owning registrar using the renew domain command. It can still be automatically renewed by the SRS batch system.

In addition, the SRS batch system may set the RGP pending period statuses as listed below. In EPP, the RGP pending period statuses are represented as substatuses of the EPP statuses.


C.13 redemptionPeriod
The SRS sets the domain name to this status when a domain is deleted after the AGP. Only the restore domain operation is allowed on a domain with the ʺredemptionPeriodʺ status.


C.14 pendingRestore
The SRS sets the domain name to this status when a restore is requested. If a domain name status is ʺpendingRestoreʺ, then no additional restore request can be successfully submitted.


C.15 pendingDelete
The SRS sets the domain name to this status once it has been in ʺredemptionPeriodʺ for 30 days. A domain name remains on ʺpendingDeleteʺ status for five days before it is finally deleted from the SRS.


C.16 pendingTransfer
The ʺpendingTransferʺ status is automatically set when a domain transfer is requested by a registrar. A domain name remains in ʺpendingTransferʺ status until the transfer is approved, automatically approved through the SRS batch system, rejected, or canceled by the requesting registrar.


C.17 addPeriod
This period is entered after the initial registration of a domain name. If the domain name is deleted by the owning registrar during this period he will receive a refund of the domain registration fee in compliance with ICANNʹs AGP consensus policy.


C.18 autoRenewPeriod
This period is set after a domain name registration period expires and is renewed automatically by the SRS. If the domain name is deleted by the owning registrar during this period he will receive a refund of the domain renewal fee.


D. Reserved Premium Domain Names
The registry operator reserves the option to define specific domain names as reserved or premium domain names. These domain names will be in compliance with the described registration life cycle with the addition of a manual registration process through the registry operator support and legal team. Special fees may be accounted for those domain names to reflect manual processing.


E. Roles

As the resources are shared among the TLDs operated through registry.net GmbH, they are not dedicated exclusively only to one SRS project. The columns contain the number of human resources available for this role and the percentage of all people who are working for this specific gTLD. The entire registration life cycle process is fully automated by the SRS batch system. This process monitors all actions and problems regarding the registration life cycle and creates automated reports for the registrars and the registry operator.
The table in attachment 27_Figure5.1.pdf shows how the roles described below are planned for the SRS system.

Support Role

The support role of the registry operator will review these reports. If there is a logical problem, an engineer will be assigned to solve the problem. The support may manually correct or influence the life cycle of a domain name if necessary. The registry operatorʹs support role will also take care of any submitted registrar problems regarding the registration life cycle, either through the telephonic support or the ticket system.

Legal Role

All legal issues and dispute cases will be manually reviewed and processed by the legal role of the registry operator in compliance with the registry operatorʹs policy. The legal role may manually correct or influence the life cycle of a domain name if necessary.

Administration Role

The ticket system and the telephone system where the registrars submit their problem requests will be set up and maintained by the administrators.

Designated Engineering Role

Each technical issue that is assigned by a supporter will be reviewed and solved by an engineer. Another task of the engineering role is the development of the tools that enable the support and legal roles to influence and maintain the domain life cycle.


F. List of Attachments

- 27_Figure1.1.pdf
- 27_Figure5.1.pdf

Swiss International Air Linesʹ proposed use for the .TLD will include robust protection mechanisms designed to preclude any abusive registrations within the space, since all domains will be reserved and registered only to Swiss International Air Lines for the benefit of its clients and Internet users who wish to interact with Swiss International Air Lines. There is no incentive for Swiss International Air Lines to confuse users or otherwise use domains in bad faith, since Swiss International Air Linesʹ brand is inherently intertwined with all uses of .swiss domain names.

Accordingly, Swiss International Air Lines will adopt a comprehensive system including restriction of registration to a single-registrant model and clearance of all domain registration requests by a dedicated gTLD Team. Furthermore, the Internal Domain Use ⁄ Registration Policy as described in question 18 above will ensure a high level of security for the TLD.

Swiss International Air Lines will additionally:
- Implement effective mechanisms for addressing abusive practices.
- Establish a point of contact for third-party reporting of abusive practices.
- Determine and implement a streamlined practice for addressing and removing orphan glue records.
- Publish on its website an Anti-Abuse Policy, described in detail below, which provides applicable definitions of abuse and outlining steps Swiss International Air Lines will take to address any such situations.


A. Point of Contact for Abuse Complaints

The abuse email inbox will be routinely and continuously monitored several times per day. Complainants will be provided with a responsive communication containing an auditable tracking or case number.

The abuse point of contact will be responsive and effective, tasked with answering email quickly, empowered to take effective action, and guided by well-defined written criteria. This role-based function will be performed by a team of trained and qualified staff from the legal team of Swiss International Air Lines, which will ensure that the abuse point of contact has a broad familiarity with current industry knowledge and a high-level awareness of evolving online security risks. Initially, at least one designated employee from Swiss International Air Linesʹ legal department who is currently involved in the management of Swiss International Air Linesʹ domain name portfolio, will be tasked with overseeing the TLD as part of his ⁄ her duties. One or more additional employees will be trained in the role as well, in order to provide back up assistance as needed. The abuse point of contact will be supported by the legal team of Swiss International Air Lines, with which the abuse point of contact will consult and coordinate the correct management of disputes and reported abuse.
With regard to the estimated number of registrations and the registration restrictions, these allocated resources will be abundant to handle the expected initial volume of abuse complaints. Abuse complaint metrics will be tracked and reviewed carefully each year, and adequate resources will be expended to ensure appropriate trending of those metrics, thus providing the abuse point of contact with sufficient resources.

Given Swiss International Air Linesʹ belief that infrastructure protection, rights protection, and user security are of paramount importance for a TLD owner, Swiss International Air Lines expects to ensure sufficient resources for this critical role, and to do whatever is reasonably necessary to ensure a secure and trusted zone.


B. Anti-Abuse Policy

Swiss International Air Lines will develop and implement an Anti-Abuse Policy (AAP) upon launch of the TLD, derived from the existing policies for its online presence. The AAP will be based on and expand upon existing registry policies to ensure best industry practices are followed.
The AAP will also be published prominently on the Registry website alongside the abuse point of contact and with instructions on how to best report any suspected violations of the AAP to the registry.

Swiss International Air Lines defines abuse as an action that causes actual and substantial harm, or is a material predicate of such harm, and is illegal, illegitimate, or otherwise contrary to company policy.

ʺAbuseʺ includes, but is not limited to, the following:
- Use of a domain to defraud or attempt to defraud members of the public in any way
- Use of a domain to distribute or publish hateful, defamatory, or derogatory content based on racial, ethnic, or political grounds, intended or generally able to cause or incite injury, damage or harm of any kind to any person or entity
- Use of a domain name to publish content threatening or invading the privacy or property rights of a third party
- Use of a domain name to publish content that infringes the trademarks, copyrights, patent rights, trade secrets or other intellectual property rights, or any other legal rights of Swiss International Air Lines or any third party, or any action infringing on the named rights
- Violation of any applicable local, state, national or international law or regulation
- Use of a domain name for the promotion, involvement in or assisting in, illegal activity of any kind, as well as the promotion of business opportunities or investments that are not permitted under applicable law
- Advertisement or offer for sale any unlawful goods or services in breach of any national or international law or regulation
- Use of domain names to contribute to the sale or distribution of prescription medication without a valid prescription as well as the sale and distribution of unlicensed or unapproved medication
- Distribution of Child Pornography or other content depicting minors engaged in any activity of a sexual nature or which may otherwise harm minors
- Use of domain names to cause minors to view sexually explicit material
- Any use of domain names with regard to spam in any form, including through e-mail, instant messaging, mobile messaging, or the spamming of Web sites or Internet forums, as well as advertising for a domain name through spam
- Initiation or intentional participation in denial-of-service attacks (ʺDDoS attacksʺ)
- The use of domain names in phishing activities, tricking Internet users into divulging personal data such as usernames, passwords, or financial data
- The use of domain names in pharming, such as DNS hijacking and poisoning
- The use of domain names for the intentional distribution of spyware, botware, keylogger bots, viruses, worms, trojans or other forms of malware
- The use of a domain name in unauthorized fast flux hosting, disguising the location of Internet addresses or Internet services. Fast flux hosting may be used only with prior permission of Swiss International Air Lines
- The use of domain names to command and control botnets, i.e. a network of compromised computers or ʺzombiesʺ
- The use of domain names in activities intended to gain illegal access to other computers or networks (ʺhackingʺ), as well as any activity to prepare for such system penetration

In accordance with best practices in current generic Top Level Domains, Swiss International Air Lines reserves the right to either directly or through the issuing of a request to an accredited registrar deny, cancel or transfer any registration or transaction, or place any domain name(s) on registry lock, hold or similar status, that it deems necessary, in its discretion
- to protect the integrity and stability of the .swiss TLD and ⁄ or prevent the abuse of any .swiss domain name
- to comply with any applicable laws, government rules or requirements, requests of law enforcement, or any dispute resolution process
- to avoid any liability, civil or criminal, on the part of Swiss International Air Lines, as well as its affiliates, subsidiaries, officers, directors, and employees
- per the terms of the Registry Agreement or
- to correct mistakes made by Swiss International Air Lines, registry service provider or any registrar(s) in connection with a domain name registration

Swiss International Air Lines also reserves the right to place a domain upon registry lock, hold or similar status name during resolution of an investigation or dispute.


C. Handling of Abuse Reports

All abuse reports received by the abuse point of contact will be tracked internally in a ticketing system to ensure accountability and ease of reference, and a tracking number will be provided to the reporter. Each report will be carefully reviewed and evaluated regarding its credibility, to determine whether the reported issue is an abuse concern and to assess the required action(s), if any. Swiss International Air Lines will work in tandem with the Registry Service Provider to rapidly address potential threats or abuse complaints, investigate all reasonable complaints, and take any appropriate action(s) thereto.

As standard practice, Swiss International Air Lines will forward all credible and actionable reports, including the accompanying evidence, if any, to the sponsoring registrar, with a request to investigate the issue further and to take appropriate action. The sponsoring registrar has a direct relationship with the registrant and therefore possesses further information not available to Swiss International Air Lines, such as payment details, sales history, and IP addresses of the customer, reseller data (if applicable) and other specific data unique to the customer. In case the registrar determines in the course of the investigation that the use of the domain name violates the applicable terms of use, ICANN policies or the AAP, the registrar is expected to take action within reasonable time. Swiss International Air Lines further reserves the right to act directly and immediately in cases of obvious and significant malicious conduct.

Swiss International Air Lines will implement valid court orders or seizure warrants from courts, arbitration tribunals, or law enforcement agencies of applicable jurisdiction as a top priority. Swiss International Air Lines will further work closely with law enforcement agencies if necessary.

Based upon the applicable registration policies and restrictions, Swiss International Air Lines does not expect further measures to be required to effectively prevent or stop malicious use. In case of an unexpected volume of credible abuse complaints, Swiss International Air Lines will take advantage of additional resources such as spam databases and blocklists, anti-phishing feeds, analysis of registration data, and DNS queries.


D. Orphan Glue Records

According to the ICANN SSAC paper SAC048 at: http:⁄⁄www.icann.org⁄en⁄committees⁄security⁄sac048.pdf orphan glue records are defined as follows:

ʺBy definition, orphan records used to be glue records. A glue record becomes an ‘orphanʹ when the delegation point NS record referencing it is removed without also removing the corresponding glue record. The delegation point NS record is sometimes referred to as the parent NS record.ʺ

An orphan glue record can occur whenever a domain is placed in ServerHold or ClientHold status. In these cases, the domain is removed from the zone file but existing name servers of this domain will be kept in the zone file so that other sites which are still using these name servers are still kept functional.

Example: ʺexample.stringʺ is deleted from the zone file by setting to ServerHold status, but ʺns1.example.stringʺ will be kept in the zone file.


D.1 Prevention of Orphan Glue Records During Domain Deletion

Deleting a domain name is only possible if there are no glue records used by other domains associated with the domain being deleted.

If there are glue records available but not used by other domains in the registry, the glue records will be deleted prior to the domain deletion. Whenever there are glue records available which are still in use, this has to be resolved first. If there are no glue records at all the domain can be deleted instantly.

Solving the problem of glue records for domains which are supposed to be deleted can be done by checking the zone file. The zone file reveals the domains which are using the name servers. Once the required information is available, the named registrars must be contacted and new name servers should be set for the remaining domains in order to release the glue records.

In cases where glue records are being used in a malicious way, the abuse point of contact has to be contacted. The abuse point of contact will check this issue and take any appropriate actions, which may result in removing relevant records from the zone file in case the abuse complaint is valid.


E. Preventive Countermeasures

Pharming is an abusive practice used to gain illegal access to personal and confidential Internet user information by diverting Internet traffic through the manipulation of the information between the recursive resolver name server and the client software (e.g. web browser) (DNS-cache poisoning). Since pharming is commonly accomplished by redirecting traffic at the recursive DNS level, mitigation is most effective at the ISP level.

However, as an added countermeasure, the Registry Service Provider registry.net GmbH will sign the domain zone using DNSSEC, as detailed in the answer to question 35, allowing the relying party to establish a chain of trust from the DNS root down to the domain name, thus validating DNS queries in the zone.

Registrars will be encouraged to use a DNSSEC enabled DNS hoster and to provision the related delegation signers (originating from the DNS hoster) to registry.net GmbHʹs SRS via EPP. This way it will be possible for the relying party to validate DNS queries and to protect from DNS tampering to a certain degree.

DNSSEC is a set of records and protocol modifications that provide authentication of the signer of the DNS data, verification of integrity of the DNS data against modification, non-repudiation of DNS data that have been signed, and authenticated denial of existence of DNS records. DNS data secured with DNSSEC are cryptographically signed and incorporate asymmetric cryptography in the DNS hierarchy, whereby trust follows the same chain as the DNS tree, meaning that trust originates from the root and is delegated in the same way as the control of a domain. When a domain name in the TLD is requested by a browser, the signature is validated with the public key stored in the parent zone.


F. Promoting Accurate WHOIS Data

Swiss International Air Lines is committed to maintaining the zone as a safe and secure online environment. A key component of such a plan is the creation and upkeep of accurate WHOIS records for the registry.

As indicated in detail in the above answer to question 26, Swiss International Air Lines will develop strong safeguards to verify the accuracy and privacy of data stored in the WHOIS database and will ensure that such records will be publicly available to the extent required by ICANN regulations. The WHOIS records for this TLD will constitute a ʺthickʺ WHOIS, combining all applicable data and information for domain name registrants in a central location.

Swiss International Air Lines shall expressly reserve the right to cancel or suspend any domain name registrations within the space should a registrant fail to provide accurate or complete WHOIS information. Details will be executed in the registration guidelines.

In order to ensure WHOIS Accuracy, registrars will be obligated by the registry-registrar agreement to commit registrants to provide only current, accurate and complete WHOIS data according to the registration guidelines.

The registry service provider will ensure that registrars comply with the contractual agreements to provide accurate data, including the use of field-valid telephone and fax numbers and the use of country names as defined under ISO 3166.

Complaints about inaccurate WHOIS information can be filed by everyone via InterNICs website (http:⁄⁄www.internic.org). The well-developed process for the WHOIS Data Problem Reports (WDPR) will assure a prompt investigation by the responsible registrar and - in case - correction of WHOIS data.

Registrars will be obligated by the RRA to fulfill ICANNs WHOIS Data Reminder Policy (WDRP). This means, a registrar must present to the registrant the current WHOIS information, and remind the registrant that provision of false WHOIS information can be grounds for cancellation of their domain name registration. Registrants must review their WHOIS data, and make any corrections.


G. Registrant Authentication

The .swiss TLD will follow a single-registrant model, meaning that the only entity authorized to register domain names within the TLD is Swiss International Air Lines. The registry-registrar agreement will contain this provision, and accordingly, any registrar offering this TLD domain name registrations will be aware of the single-registrant restriction. The registrar will be responsible for making sure that only authenticated registration requests will be submitted to the registry, ensuring the accuracy of the WHOIS. Effectively, this will ensure that all WHOIS data is 100% accurate and pre-validated.

Swiss International Air Lines will accordingly maintain strict control over the registration and use of this TLDʹs domain names. Only authorized personnel will be able to release a name from reservation and register it for use through an ICANN-accredited registrar. Likewise, only authorized company personnel will be able to make DNS changes or alterations to the WHOIS data for the domain names. Swiss International Air Lines will require multiple unique points of contact to request and ⁄ or approve update, transfer, and deletion requests, and will require notification of multiple, unique points of contact when a domain has been updated, transferred, or deleted.

These checks will include a clear, written policy detailing the steps by which such corporate authority may initiate the request for a domain name registration in the TLD. The concerned registrar(s) will have the ability to register domain names in this TLD only upon receipt of the proper corporate approval. Furthermore, there will be strict policies in place to prevent unauthorized changes to name servers, WHOIS or other DNS information, including registration of third- and higher-level subdomains.

In the event that Swiss International Air Lines decides to license the use of this TLD domain names or subdomains to affiliates, additional levels of corporate approval may be required in order to ensure the proper use of such domain names.


H. Licensed Domain Names

Swiss International Air Lines may, from time to time and at its sole discretion, elect to license the use of its TLD domain names to its affiliates. Swiss International Air Lines will ensure that any such licensed affiliates will have only a limited license to use the allocated domain name, subject to continuing compliance with all policies in place during that time. Should Swiss International Air Lines elect to offer such license arrangements, additional corporate approval may be required to ensure internal responsibility for overseeing and enforcing the terms of the license.
Any licensee(s) must warrant they will not assign the license or sublicense any subdomain without
- securing the sublicenseeʹs agreement to any and all terms required by Swiss International Air Lines, including the acceptable use policy and all other applicable policies
- obtaining Swiss International Air Linesʹ prior consent in writing


I. Ensuring Proper Access to Domain Functions

The registry will be operated using a comprehensive and detailed authentication system designed to implement a wide range of registry functions for both internal operations and as external registrar access. Registrar access will be limited by IP address control lists and TLS⁄SSL certificates, as well as verification processes for proper authentication and appropriate limitations to restrict access to the sponsored objects.

Each domain name will be assigned a unique AUTH-INFO code. The AUTH-INFO code is a 6- to 16-character code assigned by the registrar at the time a domain is created and which can be modified by the registrar at any time. Its purpose is to aid in the identification of the domain owner so that proper authority can be established. For example, a registrar-to-registrar transfer can be initiated only by using the correct AUTH-INFO code, to ensure that domain updates (update contact information, transfer, or deletion) are undertaken by the authorized registrant. Access to the domainʹs AUTH-INFO code, stored in the registry, is limited to the sponsoring registrar and is accessible only via encrypted, password-protected channels.

Registrars will be obligated by the RRA to provide best practice processes like Form-Of-Authorization (FOA) emails to confirm a domain name transfer and will be encouraged to take advantage of the domain status clientTransferProhibited to mitigate abuse.

Further security measures are anticipated and will be implemented in the new space, but are currently treated as confidential for security reasons. Accordingly, a full explanation of these mechanisms may be found in the response to Question 30(b).


J. References

http:⁄⁄www.icann.org⁄en⁄committees⁄security⁄sac048.pdf

Rights holder protection is a core element of Swiss International Air Linesʹ approach to the management of new TLD spaces. We have built our comprehensive rights-protection plan by carefully reviewing the many mechanisms developed during the launch of other recently introduced and already established TLDs in order to learn from previous experience and find innovative solutions to certain common issues. Our outsourced registry service provider, registry.net GmbH, will comply with all required management and gateway mechanisms needed for the .swiss TLD.
Thus, the outsourced registry service provider and Swiss International Air Lines will jointly undertake the following actions:
- Implement appropriate registration enforcement mechanisms during the various critical phases of the registry launch
- Execute a well-defined Sunrise period in compliance with ICANN requirements, which will include implementation of the Trademark Clearinghouse notification system
- Implement a professional Trademark Claims program, utilizing the Trademark Clearinghouse and drawing upon models of similar programs used successfully in previous TLD launches
- Enlist a third party trademark validation service, as necessary, during the Sunrise period in conjunction with using the Trademark Clearinghouse
- Commit to operating the URS (Universal Rapid Suspension) Policy as described in the draft Registry Agreement
- Commit to operating and implementing the UDRP (Uniform Domain Name Dispute Resolution Policy) when and as needed in our capacity as the Registry Service Provider for the space
- Comply with the new Trademark Post-Delegation Dispute Resolution Procedure (PDDRP)
- Comply, as a named party, with findings issued in any Trademark Post-Delegation Dispute Resolution Procedures (PDDRP)
- Embed all rights protection elements that require compliance support or involvement with Registrars and⁄or their resellers into the Registry-Registrar Accreditation Agreement for all domains of this TLD
- Ensure the inclusion of all ICANN-mandated and TLD-specific rights-protection mechanisms in the Registry-Registrar Agreement entered into by ICANN-accredited registrars authorized to register names in the TLD, including oversight of all provisions to be included in the end-user Registration Agreements in effect as between the registrar and registrants of this TLD.

The following provides a brief outline of the steps the registry service provider intends to implement in conjunction with the registry operator for the proper function of this new TLD space.


A. Trademark Clearinghouse

The Trademark Clearinghouse is a new service offering provided under the ICANN New gTLD program. It will provide a mechanism to notify trademark holders of qualified Sunrise applications for textual strings that present an identical match to their trademarks. The Clearinghouse system will be comprised of the following elements:

- Registration of marks in the Clearinghouse by trademark holders will be validated by the Clearinghouse operator, utilizing trademark filings and other rights as applicable under the established policies for the Trademark Clearinghouse
- An asynchronous comparison of marks submitted during Sunrise with the Trademark Clearinghouse
- Should an exact match be identified between an applied-for textual string and a mark registered in the Clearinghouse database, notification will be provided to the relevant mark holder and the Sunrise applicant in the manner and means specified in Swiss International Air Lines Guidebook

The Company will comply with all required elements of the Trademark Clearinghouse system, and will utilize a trademark validation agent as necessary to assist with the Sunrise procedure.


B. Sunrise Procedure

B.1 Sunrise Mechanism

The TLD sunrise period will be conducted in compliance with ICANN specifications. As this TLD contemplates a single-registrant model, however, it is not anticipated that independent, third-party trademark owners will register their marks as second-level domain names within the space. As indicated above, under the answers to question 18, certain qualified entities affiliated with Swiss International Air Lines may apply directly to the registry operator in order to request permission to license the use of a domain name under this TLD. It is not anticipated, however, that such licensing activities would take place prior to the launch of the open registration period.

Nevertheless, Swiss International Air Lines will develop a fully compliant sunrise policy, which will define what domains may be applied for during sunrise applications and detail all dispute policies, including its SDRP (Sunrise Dispute Resolution Policy), for challenging the validity of sunrise registration. The elected SDRP dispute provider will be a member of ICANNʹs list of approved UDRP providers. Swiss International Air Lines will consult with both the dispute provider and expert legal counsel in drafting and finalizing the Sunrise Policy.

The Sunrise period will run for a minimum of 30 days prior to the general availability of domain names and will include a minimum two week quiet period. The registration functions will not be available during the quiet period while we work to complete related Trademark Clearinghouse matches and related notifications.


C. Eligible Rights

The proposed Sunrise Eligibility Requirements (SERs) will conform to the following qualifications derived from numerous past TLD Sunrise programs.


C.1 Ownership of a qualifying mark

See Section 7.2, number (i): The registry will recognize and honor all
- Word marks that are nationally or regionally registered and for which proof of use (which can be a declaration and a single specimen of current use) was submitted to, and validated by, the Trademark Clearinghouse
- Trademarks not in the Clearinghouse but that are verified by a third party Trademark validation contractor and conform to the following standards:
 * the Domain Name is identical to the textual or word elements of the trademark or service mark registration on which the registration of the Domain Name is based; AND
 * the trademark or service mark registration on which the registration of the Domain Name is based is of national effect; AND
 * the trademark or service mark registration on which the registration of the Domain Name was based was issued (registered) prior to [a cutoff date to be determined]
- Representation that all provided information is true and correct
- Provision of data sufficient to document rights in the trademark


D. Application Process

All submissions during Sunrise will be accepted as applications only and not as a full registration until the Trademark has been validated to conform to the SERs listed above, and the Sunrise applicant has been determined to meet the eligibility requirements for registration in this TLD. As mentioned above, the name space will follow a single-registrant model. Multiple applications for the same string, were they to occur, would be allowed from multiple Trademark holders. Nevertheless, since Swiss International Air Lines will not delegate any domains in its .swiss namespace to third parties, string contention will not need to be resolved, because any valid claim for a domain will only result in the domain being blocked from registration.


D.1 Field Submission and Validation Safeguards

To support the Sunrise process the registry system will apply requirements to data submissions, in the registry application. registry.net GmbH will use the data fields⁄extensions from the DotAsia and DotXXX launches. The field types listed below are mandatory during Sunrise submissions and are not able to be updated once an application has been submitted in order to avoid manipulation of the validation process. Please see the related EPP extension in 25_Figure3.pdf attached to the response to Question 25.

〈claimName〉
The word mark of the trademark, as noted in the trademark or service mark registration record.

〈claimNumber〉
The registration number (not the application number) of the trademark.

〈claimRegDate〉
The date the trademark was registered. This is the date that the trademark was granted.

〈claimCountry〉 〈claimRegion〉
The two-letter code for the nation or national jurisdiction the trademark was registered in. Allowable values will be limited to identify national trademark registries and regional trademark registries (such as the Benelux and EU trademark registry registrations).

〈claimEntitlement〉
Whether Swiss International Air Lines (corresponding to the Registrant Contact) holds the trademark as the original ʺowner,ʺ ʺco-owner,ʺ or ʺassigneeʺ.


D.2 Trademark Validation and Safeguards

As mentioned previously we will employ a third party Trademark validator to examine Sunrise applications. The Trademark Validator will have the ability to request additional data or clarifying materials about any Sunrise Application, including additional direct verification of the Sunrise applicantʹs identity in respect to the cited trademark.

The contracted party will be globally experienced in intellectual property law and will employ the following stepped process and functions:

Examination of Trademark
Trademarks will be validated against either the Trademark Clearinghouse, or against a National Trademark Database from a qualifying country. This is required for a Sunrise application to be considered ʺqualified or validatedʺ.

Deterrents
In policy documents, training materials, and FAQs, we will communicate clear language indicating that administration fees associated with filing Sunrise applications are NOT refundable. The administration fee will be designed to recover validation costs and should financially dissuade frivolous applications.


D.3 Contending Applications

The registry will complete all Sunrise application validations following the close of the Sunrise period. As domains will not be delegated to third parties, valid applications will result in the domain being locked-down for Swiss International Air Lines or any other future registrants.


D.4 Additional Considerations

Sunrise auctions may take some time to conduct and likely will run over other later phases such as Landrush. In the event no applicant bids at auction, the first valid application received will be awarded the domain.

Domains awarded under Sunrise will be locked (Sunrise lock status) for at least 60 days following the procedure to support parties wishing to file a Sunrise Challenge.

Once a Sunrise domain is awarded, it will be promoted to a full registration (i.e. trademark domains will be locked) and the relevant RDDS (WHOIS) data will be published as per standard Registry RDDS (WHOIS) policy.

Conflict of interest restrictions will be applied to employees, contractors, consultants and significant investors of the Registry disallowing participation in Sunrise auctions. See also the answer to Question 28.


E. Sunrise Challenges

The Sunrise Dispute Resolution Process (SDRP) will allow challenges based on the following four grounds:
1. at the time the challenged domain name was registered, the registrant did not hold a trademark registration of national effect
2. the domain name is not identical to the mark on which the registrant based its Sunrise registration
3. the trademark registration on which the registrant based its Sunrise registration is not of national effect (or regional effect)
4. the trademark registration on which the domain name registrant based its Sunrise registration did not issue on or before the effective date of the Registry Agreement and was not applied for on or before ICANN announced the applications received

We see that ICANNʹs module 4, ʺTrademark Clearinghouseʺ document, paragraph 6.2.5 says ʺThe Clearinghouse will maintain the SERs, validate and authenticate marks, as applicable, and hear challenges.ʺ We are not sure exactly what ʺhearing challengesʺ means. If it means that the Clearinghouse Provider is the only party that can adjudicate Sunrise Challenges, then of course the TLDʹs Sunrise Challenges will go there to be heard. Otherwise, we will retain the services of a well-known dispute resolution provider such as WIPO to receive and adjudicate the Sunrise Challenges. All applicants and registrars will be contractually obligated to follow the decisions handed down by the dispute resolution provider.

After any Sunrise name is awarded to an applicant, it will remain under a ʺSunrise Lockʺ status for at least 60 days so that parties will have an opportunity to file Sunrise Challenges. During this Sunrise Lock period the domain name will not resolve and cannot be modified, transferred, or deleted by the sponsoring registrar. The domain name will be unlocked at the end of that lock period only if it is not the subject of a Sunrise Challenge. Challenged domains will remain locked until the dispute resolution provider has issued a decision, which the registry operator will promptly execute.


F. Continuing Rights Protection Mechanisms in the Specific TLD Space

Following the conclusion of the Sunrise period for this TLD space, certain rights protection mechanisms will continue to be active. These mechanisms are the dispute resolution policies, which shall include the URS, UDRP, Trademark PDDRP, a Trademark Claims service and any other policies ICANN may enact from time to time via the adoption of Consensus Policies.


F.1 Uniform Rapid Suspension (URS)

The registry operator will implement decisions rendered under the URS on an ongoing basis.

As per the URS policy, the .swiss registry operator will receive notice of URS actions from ICANN-approved URS providers. These e-mails will be directed immediately to our support staff, which is on duty 24 x 7 x 365. The support staff will be responsible for executing the directives from the URS Provider, and all support staff will receive training in the proper procedures.

As per ICANNʹs URS guidelines, within 24 hours of receipt of the Notice of Complaint from the URS Provider, our staff will lock the domain, meaning the registry shall restrict all changes to the registration data, including transfer and deletion of the domain names, but the name will continue to resolve. The support staff will accomplish this by associating the following EPP statuses with the domains and relevant contact objects:
- ServerDeleteProhibited, with an EPP reason code of ʺURSʺ
- ServerTransferProhibited, with an EPP reason code of ʺURSʺ
- ServerUpdateProhibited, with an EPP reason code of ʺURSʺ

Our support staff will then notify the URS Provider via e-mail immediately upon locking the domain name.

Our support staff will retain all copies of the e-mails from the URS providers. We will assign each case or order a tracking or ticket number. We will use this to track the status of each opened URS case through to resolution via a database.

Our support staff will then execute further operations upon notice from the URS providers. Each URS provider is required to specify the remedy and required actions of the registry operator, with notification to the registrant, the complainant, and the registrar. We will set up the necessary DNS re-pointing required by the URS guidelines.

The guidelines state that if the Complainant prevails, the ʺregistry operator shall suspend the domain name, which shall remain suspended for the balance of the registration period and would not resolve to the original web site. The nameservers shall be redirected to an informational web page provided by the URS Provider about the URS. The WHOIS for the domain name shall continue to display all of the information of the original Registrant except for the redirection of the nameservers. In addition, the WHOIS shall reflect that the domain name will not be able to be transferred, deleted or modified for the life of the registration.ʺ


F.2 Uniform Dispute Resolution Policy (UDRP)

Although UDRP actions are typically implemented at the Registrar level, itʹs conceivable that a court order may be directed to the Registry through the APOC. Such an order would be escalated to the support and⁄or legal department contacts as required. Support staff would quickly affect a mandated transfer, if so ordered, or an order requiring the lock-down of a domain name. The registryʹs legal counsel would also typically verify the court order. Registry functionality outlined in the answer to question 27 describes the necessary functionality required by registrars to support their UDRP commitments, and Swiss International Air Lines is committed to meeting these standards.


F.3 Trademark Post-Delegation Dispute Resolution Procedure (Trademark PDDRP)

Swiss International Air Lines would be the defending party in a Trademark PDDRP. Swiss International Air Lines commits to abiding by the directives of the Trademark PDDRP Provider assigned by ICANN, up to and including the cessation of all registration activities and cancellation of the Registry Agreement with ICANN.

F.4 Trademark Claims Service:

For at least the first 60 days of general registration, the Applicant will enable a Trademark Claims service for trademarks recorded in the Trademark Clearinghouse, which will provide a real-time notice to a party attempting to register a domain name if it matches a trademark in the Clearinghouse and notify trademark holders when domain names are registered that match marks in the Clearinghouse.


G. Contractual Operation of Provision via the Registry-Registrar Agreement

The Registry-Registrar Agreement will be signed by all registrars interested in offering registrations under this TLD. This agreement will contractually bind such registrars to follow certain registry-mandated procedures, and will include inter alia the following provisions:
- The registrar will ensure that the relevant Registrar-Registration Agreements between itself and any prospective registrant in the TLD space will incorporate all registry-mandated policies, restrictions, and guidelines
- The registrar will comply with all eligibility and registration restriction criteria established by the registry in issuing registrations within the .swiss space. The registrar shall not register a domain name to an individual or entity who does not meet the eligibility criteria for registration within the TLD
- The registry shall have the authority to refuse or reject any registration request received for a domain name within the TLDʹs space, or to cancel, transfer, delete, suspend, revoke, or otherwise modify a registration within the space, for the following reasons:
 * The domain name was registered through a registrar error or oversight, the provision of inaccurate data, fraud, or mistake, and the registrant is determined to be ineligible to register domain names within the TLD
 * The request for registration was not made in the proper format, did not contain sufficient information under ICANN and⁄or registry requirements, or such information was not properly updated as required by ICANN and⁄or registry requirements
 * In order to rectify or correct any mistake or error made by the registry or registrar in the registration of the domain name
 * In order to comply with any request received from law enforcement, a court order, arbitral panel decision, appropriate dispute resolution provider, or to comply with any applicable laws or regulations
 * For the purpose of protecting the stability, safety and integrity of the registry, the TLD infrastructure, or the stability of the DNS
 * In order to avoid any civil or criminal liability on the party of the registry, its affiliates, subsidiaries, officers, directors, representatives, employees, contractors, and stockholders
 * In order to establish, assert or defend the rights of the registry or any third party
 * For any other reason provided for in either the Registry-Registrar Agreement or the Registrar-Registrant Agreement.


H. Preventative Safeguards

Swiss International Air Lines will implement several additional mechanisms to prevent misuse of the TLD space, including the introduction of best practices, standards and a comprehensive monitoring system.


H.1 Best Practices - Reducing Opportunities for Behaviors such as Phishing or Pharming

The extensive mark requirements and trademark validation procedures during the Sunrise phase will prevent the registration of effective phishing domains during the start-up period.

In our answer to question 28 (ʺAbuse Prevention and Mitigationʺ) above, we described our strong anti-abuse program, which is proven to shut down phishing and pharming and has provisions for rapid takedown of domain name abuses. The system prompts notification of relevant registrars for rapid take-down action should phishing activity be identified. Please see the full explanation of this system above under Question #28.

This program will deter bad actors from operating within the space by reducing the effectiveness of their attempts to initiate phishing domains, without infringing upon the rights of legitimate registrants. Since pharming is commonly accomplished by redirecting traffic at the recursive DNS level, mitigation is effective at the ISP level.


H.2 Monitoring of the Success of Abuse Prevention Programs

Every six months, the Anti-Phishing Working Group (APWG) publishes its latest Global Phishing Survey, which is made publicly available on the Groupʹs website. This study contains an analysis of phishing per TLD. Swiss International Air Lines will review the performance of our anti-abuse program by using the APWG reports and other metrics developed within the security community. Swiss International Air Lines notes that, according the APWGʹs available data for 2011, only around 12% of malicious phishing sites contained a brand name (or misspelled variant) in the relevant domain name, and that in the 2010-2011 data only 5,700 brand-targeted phishing sites were known worldwide. Accordingly, phishing represents a very small percentage of brand-targeted domain name registrations, and Swiss International Air Lines believes its adopted best practices and restrictive registration policies will mitigate the risk of bad actors entering the TLD space.

registry.net GmbH, as the registry backend provider of the registry.net GmbH system (RegEngine), places great importance on the security of the entire registry infrastructure as well as business and customer data. Having more than 16 years of experience in the domain business, InterNetWire Communications has imparted extensive expertise about threats, possible vulnerabilities, and suitable countermeasures to its new subsidiary registry.net GmbH. In case of an attack, the entire staff working on the RegEngine is trained to react quickly to any security issue that may arise. Distinct escalation plans with clear roles for each employee at registry.net GmbH are defined for any possible incident. All team members have access to these plans at any time, according to their security clearance and role.

These plans and security rules are subject to a regular audit schedule and are documented in registry.net GmbHʹs security policy, which includes the Registry Information Security Policy that covers the basic registry services. These services include, but are not limited to, the safety of the technical backend (covering items such as EPP and RDDS, DNS and DNSSEC policies, an ESCROW policy, SFTP, etc.).


A. Security Policy

registry.net GmbH has established a security policy that contains the complete Registry Service Policy, covering the basic registry services. The Registry Service Policy is complimented by policies regarding technical, organizational, and personnel issues for:
- Network structure
- Network and system access
- Wireless networks
- Malware
- Setup of servers and client systems
- System and software updates
- Firewall and IDS
- Removable media
- DNSSEC
- Backups and ESCROW
- Physical Security
- Emergencies and Monitoring
- Continuity

Additional policies cover the behavior of employees concerning passwords, remote access, general communication and allowed tools and describe the handling of general procedures, audits, maintenance and monitoring. These policies are described in detail and attached to AGB question 30b. 

The security policy drafted by registry.net GmbH is based on an extensive threat analysis and is thus tailored closely to the registry services. The introductory investigation of both common and rare security issues to the registry service and to the business in general is accompanied by examples with representative solutions and references to the corresponding policies. 

Based on the analysis, certain notable aspects of the policy, as determined by the threat analysis, are (a more complete description of the policy is detailed in answer 30b):
- To prevent unauthorized access to internal and external services as well as data of all possible security levels, all employees are only provided with the access rights needed for their assigned role and obliged to follow a strict policy regarding the strength, the periodical change and the storage of their password. Updates or new software installations cannot be deployed by engineers themselves but must be managed by the change manager, who reviews the quality management reports and determines deployment procedures
- The administration is also split into different roles to prevent too much access being given to one single point. Access to servers is only possible with individual user rights, there are no superuser logins. All actions on the servers are logged and monitored. All servers are secured against external manipulation by physical separation and limitation to internal IP addresses as far as possible. The network is also separated into different layers depending on each layerʹs function and security level with each layer having its own security measures installed, including firewalls that check every request traveling from one layer to another
- The object data stored by registry.net GmbH is secured in several, geographically distributed data centers with high security standards and which are constantly being backed up to prevent the danger of data loss and to guarantee continuity
- Denial of Service attacks are countered by measures appropriate to the target within the infrastructure. The DNS infrastructure of registry.net GmbH is widespread and reliable to withstand attacks and is additionally secured against manipulation by DNSSEC. Attacks against other services are immediately identified by the Intrusion Detection System and repelled by the firewall and its corresponding rules
- Authorized registrars connect to services offered by registry.net GmbH via encrypted communication. The EPP gateway can be only used with SSL or TSL and an additional check is made for correct authorization credentials for each connection. Each writing operation is logged which allows the reconstruction of every past transaction
- The registrarsʹ frequency of usage of the non-public services is generally monitored to prevent flooding and to guarantee reliable and stable services for all other registrars
- All software used by registry.net GmbH, both developed in-house and acquired from third-party providers, is not deployed until it has been intensely tested by the quality management team. All registry systems, both hardware and software, are under constant monitoring from at least two different locations, and quick reaction times from the Administration Team, the ERT and the engineers are guaranteed 24 X 7 with defined emergency plans and procedures for all kinds of security issues or misbehavior of any component of the infrastructure. The monitoring is fully redundant on system and network level with different software solutions being used to additionally eliminate possible malfunction. Two leading enterprise monitoring solutions are used with the services running on separate hardware. All checks within the monitoring are continuously optimized by engineers and administrators, especially after software updates which are followed by determined check reviews

Regular audits of policies and procedures ensure a steady state of preparation for the entire team and allow for fast and appropriate escalation procedures. In case of an emergency incident, the administration will be very quickly mobilized by the monitoring and then follow the defined emergency procedures by either solving the problem immediately or activating the responsible roles within the company. Procedures and guidelines for any possible incident have been defined from the preceding threat analysis and describe:
- all required steps such as data restoration from backups or fail over to a secondary data center;
- the affected, involved and responsible roles; and
- the necessary details for the concluding report

After the incident, the involved team members file an accurate report which they forward to the role responsible for the corresponding policies, who then checks the policies for complete coverage. The policies then undergo a review by the responsible team members and the Chief Security Officer (CSO) of registry.net GmbH to determine necessary changes based on the report. In case of changes, the CSO is responsible for a final review and the supervision of the policy revisions. Policy reviews are also triggered prior to software updates, the introduction or change of processes, or changes to the infrastructure in general. This procedure guarantees that the policies are continuously up to date and that their coverage is complete. 

The beginning and end of employment of a team member also follow defined routines especially the assignation and termination of access rights, respectively. Each policy contains strict rules for enforcement and the measures taken in case of policy violation. The CSO of registry.net GmbH holds the general responsibility for policy compliance. The security policy describes additional responsibilities of certain roles and the corresponding policies and lists all affected roles within the company. 

These policies are developed alongside the ISO⁄IEC 27001 requirements, accompanied by the code of practice given in the ISO⁄IEC 27002 (source: http:⁄⁄www.iso.org⁄iso⁄catalogue_detail?csnumber=42103). More details can be found in section B. The backup strategy is a TIER 4 strategy following the best practice guide by IBM redBooks (source: http:⁄⁄www.redbooks.ibm.com⁄abstracts⁄tips0340.html?Open).


B. Commitments

registry.net GmbH, the registry backend technology provider for the domain registrar InterNetWire Communications GmbH, benefits from InterNetWires more than 16 years of experience in the domain business and its associated processes (with some team members working even longer in this field). As an ICANN accredited registrar and member in several work groups and technical boards representing a range of registries, InterNetWire is developing all systems in keeping with the requirements of registrars, registrants and brandowners worldwide. 

These requirements are covered by our security policy in general and are implemented in certain policies as our registry service policy or other specifically mentioned policies.
The customers of registry.net GmbH can rely on:
- Secure storage and handling of confidential customer data, with clearly defined access rules for virtual access in our ʺNetwork and System Access Policyʺ and physical access in our ʺPhysical Security Policyʺ
- All objects are stored in one secured, central registry database as registry.net GmbH supports a thick registry system
- A reliable and widespread DNS system, additionally secured by DNSSEC with its rules being defined in our ʺDNSSEC Policyʺ
- Secure communication from the registrants, over the registrars to the registry
- A guarantee that no changes to the registry technology will be made if these changes bear a risk of malfunction, as described in our specific ʺSystem and Software Update Policyʺ

registry.net GmbH will also enforce the policies distributed on all levels of usage of the registry system. The complete staff is trained and audited in every policy the team member is affected by and constantly aware of the great importance of a secure system.

The registry operator is obligated to inform the registrars about all important agreements, general terms and conditions, events and notifications, and must also include these in its own registration agreement that is passed to the registrants. registry.net GmbHʹs extensive documentation of the registry system interfaces such as EPP is provided as white-label and can be forwarded from the registry to registrars or even registrants if desired.

Accredited registrars should nominate persons who are authorized to contact the registry.net GmbH 24⁄7 support in urgent emergency cases. These individuals have to prove their identity with a previously agreed passphrase. It is the registrars responsibility to provide support for their registrants and to decide if support requests have to be escalated to the registry at any time benefiting from registry.net GmbH Support described above.


C. gTLD Specific

registry.net GmbH guarantees a high level of security that is also reviewed and refined on a regular basis. The security policies and procedures comply with the general requirements of a technical registry operator with no need for deviation for this TLD. If any changes to the description of this TLD should occur in the future, registry.net GmbH is able to rapidly adapt new policies and procedures as required.


D. Resources and Roles

D.1 Trusted Roles

InterNetWire Communications GmbH has gathered experience in various roles in the domain business for more than 16 years and has access to extensive knowledge in the domain business. This deep industry knowledge and experience has also been transferred to registry.net GmbH, the technical provider of the registry.net GmbH system (RegEngine) and is evident in many trusted persons serving in different roles throughout the company.

All employees, contractors, and consultants that have access to or control of the registry.net GmbH system are regarded as trusted persons.

The following Trusted Roles are used for managing the RegEngine solution:

- Security Role: Chief Security Officer (CSO)
- Designated Engineering Role
- System Administration Role
- Security Administrator Role 
- DNS⁄DNSSEC Role
- Operational Role
- Support Role
- Quality Management Role
- Change Management ⁄ Project Management Role 
- Financial ⁄ Controlling Role
- Legal Role

Each role is staffed with multiple human resources for backup and capacity purposes.

Prior to employment in a Trusted Role, registry.net GmbH performs the following background checks on a prospective candidate:
- Criminal Records Bureau check
- Verification of previous employment
- Check of professional references

Complete role descriptions are given in the security policy in answer 30b.


D.2 Project Resources

The table in attachment 30a_Figure1.pdf shows how the roles described above are planned for the SRS system. All resources at registry.net GmbH are dedicated to the registry business. The calculations differ between the project phase and the years after the operational start. The project phase requires more resources as there is much planning, managing, and development required. All resources are engaged in the domain industry only and are experts in their field.

However, as the resources are shared among the TLDs operated through registry.net GmbH and are not dedicated exclusively to one SRS project, the columns in the attached figure contain the number of human resources available for this role and the percentage of time those people are working for this specific string. This percentage is the guaranteed time the resources are allocated to each SRS project.


E. List of attachments

- 30a_Figure1.pdf